Reinvent your HR service delivery

Built on our talent platform, IBM’s managed employee services use human resource outsourcing to help your organization build resiliency and drive engaging employee experiences.

Using IBM Garage’s methodology, our experts work directly with your team to streamline HR processes, improve productivity and help to positively transform your workplace culture.


A better experience for less cost

Prioritize the needs of employees, your most important customer, to keep them satisfied without increasing costs

Fast, improved responses

A majority of inquiries can be resolved at first contact, increasing productivity and saving employees time

Employee-centric design

Develop a modern and scalable digital HR operating model with intelligent workflows

Contact centers

IBM global delivery centers provide efficient, high value support that augments HR services. Our service-oriented automation consultants and developers build software robots for business processes ranging from payroll inputs to invoice processing. We provide HR outsourcing (HRO) with flexibility and scalability that allows you to meet rapid economic and business changes.

Employee data management

Our comprehensive HRO services include the following employee data management functions:

  • New hires and rehires
  • Personal data changes and organization structure changes
  • Promotions
  • Domestic and international transfers
  • Separations, terminations and leaves of absence

Our agile trained teams and digital workers ensure that your employees’ data is maintained and moved securely.

Compensation processes

IBM provides access to a full suite of pre-defined and optimized compensation processes that include off-cycle as well as annual planning and work-related events. Using our HRO services, we partner and integrate with your preferred vendors to ensure your compensation processes run seamlessly and your employees have a single source for HR support.

Payroll and benefits administration

IBM provides true end-to-end global benefit and payroll services tied to your core HR system. Enhanced by our contact center support and employee data management processes, our services are streamlined to maximize your employees’ experience.


How to modernize HR

Consider these steps to overcome today’s workforce challenges and transform the employee experience through HR modernization.

Guide to the enterprise experience

Creating a new enterprise experience requires organizations to seamlessly couple AI technology with the people who’ll benefit from it.

The business case for AI in HR

Explore how AI is delivering value in HR today and how you can create business opportunities and a competitive advantage with these insights.

Related solutions

Business process services

Intelligent workflows increase confidence in decision-making, empower higher-value work and create more meaningful employee and customer experiences.

HR transformation services

HR is the new engine of growth for the organization, helping attract and retain a diverse and highly skilled workforce that supports evolving business needs.

Organizational change services

Transform your organization with a distinct, employee-centric approach to change management.

Co-create with IBM Garage

Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology.