What is workflow automation software?

Workflow automation software uses rules-based logic to automate business processes and reduce or eliminate time-consuming tasks. It can be used for tasks with no human interaction or limited human verification, or it can be used for customized, nonrepeatable tasks.

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Why automate workflows?

Manual processes can easily disrupt or slow your operations. Lack of transparency and margins of human error can make your business vulnerable to variety of bottlenecks and inefficiencies that can affect your bottom line. By automating your workflows, you can reduce repetitive tasks, increase efficiency and empower your team members to focus on high-value items.

See it in action


Automate at scale  

Do more with less by deploying hands-off processing while managing cases and exceptions.

Deliver consistent experiences  

Provide a consistent and transparent user experience with reusable, standardized workflows.

Operate flexible workflow styles

Blend structured and unstructured processes seamlessly into a smooth, repetitive workflow.

Get more capabilities

Workflow automation is just one capability of the IBM Cloud Pak® for Business Automation

Make bold moves in automation and solve your toughest operational challenges.


IBM Cloud Pak for Business Automation includes AI-powered capabilities, a common UI and low-code tools and templates.


Get task management, workflow orchestration, content services and more.


It’s a modular and easy-to-consume pricing approach, so you only pay for what you need.



Explore the full set of IBM automation solutions for managing all types of work at scale.

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