What can IBM Voice Agent with Watson do for your business?

Transform your call center with IBM Voice Agent with Watson. IBM Voice Agent with Watson is a call center solution which connects your existing call centers to IBM Watson’s artificial intelligence (AI) capabilities. These AI customer care voice agents help you answer more customer calls faster by interacting with callers using natural language to provide self-service over the phone. Built using Watson Assistant technology these voice agents allow you to leverage the same Watson chat bots across multiple communication channels. Best of all, your first 1,000 minutes and 2 concurrent calls are free every month!

Personalized interactions

Personalize user experiences. Watson Assistant Text to Speech responses are converted to audio in real time. Address a caller by name or include unique information important to the caller.

Seamless connectivity

Add to existing call centers, or start off as your first automated virtual agent over the phone. Connect to existing call centers, or directly to the telephone network using the SIP protocol.

Transfer calls to human agents

Watson can trigger a call transfer at any time to a human agent for discussions you want to have person to person, or in cases where a caller cannot be understood.

Interact via text messages

Transmit complex information via text messaging (SMS). Your reps can interact with callers via SMS or blend SMS and voice at the same time, allowing instantaneous information exchange.

Switch services mid-call

Watson can switch languages mid-call and separate different types of conversations in their own Watson Assistant workspaces, making it easier to manage and grow what Watson can help callers with.

No up-front commitment

Pay only for the call minutes and daily concurrent calls that you use with no up-front commitment. Your first 1,000 minutes and 2 concurrent calls are free every month!

Security and privacy in the cloud

When using IBM Cloud offerings, your company can scale and adapt quickly to changing business needs without compromising security, privacy or risk levels. Learn more about IBM Cloud security

This offering meets the following industry and global compliance standards, depending on the edition you choose.

  • ISO 27001
  • ISO 27017
  • ISO 27018

To learn about the compliance and certifications for a specific offering edition, consult the Cloud Services data security and privacy data sheets.

Available on IBM Cloud

This product is available on IBM Cloud, an open source environment that helps you quickly and easily create, deploy, and manage applications on the cloud.

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Which option is right for you?

  • Voice Agent with Watson

    IBM Cloud service which allows you to get started in minutes - great for development and production.

  • IBM Voice Gateway for development

    IBM Voice Gateway (on-premises) for development - deploy the Voice Gateway on your own Docker environment quickly and easily.

  • Voice Gateway for production

    IBM Voice Gateway (on-premises) for production use - deploy the Voice Gateway on your own Docker environment quickly and easily.

Available as an IBM Cloud Pak

Easy to deploy, integrated, enterprise-grade container software

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