Frequently asked questions

Get answers to the most commonly asked questions about this product.

A private cloud is necessary for customers with data sensitivity needs from internal policies, government regulations or industry compliance requirements. This includes financial and healthcare institutions, in addition to countries with government policies that require on-premises cloud solutions.

IBM® Cloud Private offers a differentiating experience. IBM is the only private cloud provider to give developers and administrators a combination of capabilities to transform the enterprise, from content to an innovative platform, multi-cloud management and more.

Your IBMid provides access to IBM applications, service trials, communities, support, on-line purchasing, and more. For more information on IBMids and to register please visit the help and FAQ page below.

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Pricing for support ranges from free to a premium service for mission-critical environments. Since each clinets is different we suggest you contact us via the talk to an expert tab at the right of the page.

Questions on your account can be addressed via Passport Advantage.

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All customers of IBM Cloud Private are provided with free technical support through the IBM Cloud Private public Slack Channel or StackOverflow forums. In addition, business and premium support options are available to meet different customer needs.

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This support option is perfect for clients doing an evaluation or proof of concept. It is free and includes 24/7 access to product documentation, forums, chatbots and other published media along with proactive notifications.

This support is included with the purchase of ICP and is ideal for customers running production workloads. It comes with comes with on-line support cases, phone support options and initial response time SLOs.

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Premium support includes all of the benefits of the other support levels but also includes highest response times and priority handling, an assigned client success manager, business reviews and case management. It is designed for companies building and running mission-critical production systems.

For severity definitions and additional information regarding IBM support, please visit the IBM Software Support Handbook.

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