Across any channel
Provide your customers with fast, accurate information
Webchat
Give your website an instant upgrade with a custom chat interface that can be deployed in minutes.
Voice
Reduces call wait times up to 90% over your existing telephony and IVR with a virtual assistant.
Messaging Platform
Responds to your customers on popular messaging apps like Facebook, Slack and Intercom 24/7.
Easy-to-use platform
Intent recommendations
Use machine learning to uncover common topics in existing chatlogs to quickly train your assistant on the most frequent issues and questions.
Manage the assistant lifecycle
Simplified tooling with no code required
Start easily with a dialog builder and content library.
Conversation analytics
Spot trends and emerging issues as they happen.
Autolearning
Learn from customer choices to improve the journey.
Built with best-in-class AI
Suggestions/ home screen
Provide the most relevant options to your customers at the start of their virtual assistant conversation, and offer suggestions when they need further guidance.
Create great customer experiences
Clarify intent with disambiguation
Reduces frustration by asking customers for context.
Natural Language Understanding (NLU)
Start smart from day 1 with pre-trained models.
Hands off to live agent
Pass the customer to a human in the same channel.
Connects to your business
Customer service Integration
Connect your customers to the information and individuals they need by integrating Watson Assistant with your existing customer care, telephony and knowledge base platforms.
Get more from your assistant with Integrations
Search skill with Watson Discovery
Find up-to-date answers in existing content.
Connects to the information and agents customers need
Pull information from applications, sites or systems.
SIP and IVR integration
Resolve customer calls without waiting for an agent.
Enterprise-ready solutions
Ensure organizational security, resiliency and flexibility
Want to better understand if Watson Assistant is right for your organization?