44% of digitally driven enterprises expect AI and machine learning to have a transformational impact on business in the next 3-5 years.¹
Autonomous operations can allow IT to manage itself, offering opportunities for high reliability and significant cost reduction by providing a proactive approach to addressing issues, rather than reactive. Research from a 2020 IBV study (PDF, 400 KB) shows that 80% of surveyed companies expected profitability growth with automation. However, implementing digital transformations effectively requires a strategic approach. Incorporating AI and automation into IT operations adds new capabilities to organize data, prioritize issues that can affect your business and preserve the time of your skilled employees.
Visualize operations end to end
An IT control tower provides a comprehensive, system-wide view of how your operations are functioning. CIOs can see detailed application performance data and how resources are being managed. CTOs can use this information to determine if products or providers require augmenting. And CEOs can access a wide variety of business metrics and business intelligence applications.
Obtaining system-wide, real-time metrics like mean time to identify (MTTI) is the impetus of autonomous IT operations. Improving observability helps you track IT operations end to end, making it easier to identify and locate critical events as they happen across your applications, data and processes.
Use AI to consolidate data and initiate IT actions
The volume and velocity of incoming IT telemetry can easily overwhelm staff. To effectively manage incoming data, businesses turn to AI infusion to understand what incoming events mean and how to resolve them quickly. AI can also help preserve the institutional knowledge that typically gets lost in IT personnel transitions.
Adding automation with AI to IT operations enables activities, such as routing customer service tickets, identifying security risks and creating system backups autonomously, without human intervention. This technology helps create better experiences with speed, enhance employee productivity, streamline operations and help build lasting customer loyalty.
Footnotes
¹ Based on results of 451 Research’s Voice of the Customer: Macroeconomic Outlook, Corporate IT Spending, Digital Transformation and Cloud Services 2020 survey of 237 IT decision-makers, reported in Total Automation: The Future of Intelligent Enterprise Execution, 451 Research, July 2022.