IT Operations Management-as-a-Service (ITOMaaS)
An early product experience to validate and solve the problems central IT operations teams face in managing the availability of enterprise IT resources through event and incident management
Overview
Let's bring central IT operations to the forefront
Ensuring the continuous availability of platforms and services is daunting as businesses experience increasing demands for digital transformation and modernization. For optimum management, performance and delivery, central IT operations (ITOps) leaders must be able to provide their team an understanding of the status of an organization’s computing, networking, storage and application resources. IT Operations Management-as-a-Service (ITOMaaS) addresses the dynamic delivery of the modern IT organization’s functions and responsibilities through the accessibility of a SaaS product.
ITOMaaS helps central ITOps leaders do their job more efficiently by empowering their IT teams with a holistic view of their IT environments for improved incident resolution. It gives central ITOps teams management of their enterprise IT estate to increase availability and reduce incident costs, while providing the status of its overall health and resources. With ITOMaaS, operators can triage and address incidents through seamless team collaboration.
ITOM market datapoints
40+%
A 2022 EMA Research Report found that 40.6% of IT professionals cite gaps in end-to-end visibility as the biggest challenge to delivering high-quality IT service.¹
35%
IT as a strategic function: 35% of IT professionals report that digital transformation is elevating and changing the role of IT in their organization.²
20%
Organizations with IT teams that understand the needs of customers will outperform other organizations' metrics by 20%.³
Use cases
Respond faster, reduce costs
ITOM-as-a-Service provides topology-led event and incident management capabilities that enable central IT operations teams to detect, identify and collaborate on incidents more quickly and drive more efficient incident resolution.
End-to-end visibility
ITOMaaS empowers central IT operations teams to view, understand and manage their entire enterprise IT estate. A holistic view of the managed IT estate provides central ITOps teams an understanding of the overall health, resource and operational status of the compute, storage, network resources. This enables teams to increase availability and reduce incident cost.
Incident triage
Central ITOps teams need to have full context of an incident for effective triage, from a history of events to the owners of impacted resources. ITOMaaS provides the context needed for L1 and L2 operators to triage incidents as they arise and allows subject matter experts to collaborate simultaneously during problem identification and resolution.
Cost reduction
As a fully multi-tenant SaaS solution, ITOMaaS can reduce both an organization’s incident costs and ITOps costs overall.
Resources
What is IT operations management?
Learn about the processes and tools used to ensure the overall quality and efficiency of IT resource delivery.
ITSM and ITOps convergence
Learn how IT can be ground zero for business innovation in this EMA Research Report.
Forrester Best Practice Report
Explore research on how operational analytics can drive automation, workflow optimization and predictive remediation.
Next steps
Join us
We’re seeking early feedback to improve ITOMaaS. ITOps leaders are invited to join the waitlist and gain exclusive access to the ITOMaaS alpha. Work closely with our design, development and product teams to test the product before it becomes publicly available.
Footnotes
¹,² AI service automation: ITSM and ITOps convergence (PDF, 6.9 MB), EMA, March 2022
³ Your Customer Experience Needs an Experience Membrane (link resides outside ibm.com), Gartner, 12 May 2022