Let an intelligent generative AI voice assistant manage repetitive call center interactions, freeing up your human agents to handle more complex and sensitive topics with customers, improving containment, delighting callers, and driving operational efficiency.
IBM’s advanced artificial intelligence technology, blending large language models (LLMs) and natural language processing (NLP), goes beyond understanding human language. It extracts emotions, analyzes conversation sentiment, and responds with a natural-sounding voice that adapts its tone—cheerful, empathetic, neutral, or uncertain—to suit each situation.
Analytics will reveal valuable insights like popular customer queries, FAQs, emerging topics, user experience feedback, and satisfaction levels, empowering you to create personalized interactions. Plus, setting it up can be a breeze on our user-friendly interface.
IBM's new watsonx Large Speech Model brings generative AI to the phone
With IBM watsonx Assistant you can easily integrate your AI voice bot with almost any service desk to streamline customer interactions and ensure a smooth hand-off to human agents. You can use our pre-built connections to Nice CXone, Genesys, IntelePeer and Twilio, or you easily bring your own with our open-source starter kits.
IBM Watson® Text to Speech is an API cloud service that enables your AI voice bot to convert written text into natural-sounding audio in a variety of languages and voices within watsonx Assistant.
IBM Watson® Speech to Text technology enables fast and accurate speech transcription in multiple languages for a variety of use cases, including customer self-service, agent assistance and speech analytics.