What it can do for your business

Managing multi-vendor, MultiCloud environments has become an increasingly complex task. IBM® Control Desk provides the IT Service Management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best-practice based service desk capabilities.

IBM Control Desk
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Reduce help desk calls

The Service Catalog and Enterprise App Store allow end users to select available services and deploy approved software to their devices without help from IT staff.

Improve first call resolutions

IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration, and change information.

Reduce outages

Organizations can lower business risk by using advanced impact analysis and automated change procedures to ensure integrity of existing infrastructure and MultiCloud environments.

Improve IT asset utilization

IT managers report significant savings per year in reducing software license waste due to bad Asset Management across traditional infrastructures and MultiCloud environments.

Improve control of IT environments

Get a holistic view of your IT environments supporting business critical applications. Reduce outages with effective governance of traditional and MultiCloud infrastructures.

Improve Service Level Objectives (SLO)

Manage IT Services and IT Operations in context of business objectives and commitments.

Key features

  • Manage IT, operational assets
  • Create software app store
  • Analyze change impacts
  • Self service, service catalog
  • Manage software assets
  • Manage changes
  • Manage issues
  • Flexible pricing and deployment
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Security and privacy in the cloud

  • IBM enables companies to scale and adapt quickly to changing business needs without compromising security, privacy or risk levels when using IBM cloud offerings.

    Learn more about IBM Cloud security
“IBM knows what it’s doing, and that’s the reason we chose IBM Control Desk. We’ve achieved an 80 percent reduction in client ticket volumes.”

Jaideep Chatterjee

Director for AVM Center of Excellence

Cognizant Technologies

Which option is right for you?

  • 30-day free trial

    Experience IT asset and service management from a common control center

  • IBM Control Desk on Cloud

    Provide organizations with a full range of IT service management capabilities which are deployed as Software-as-a-Service.

  • IBM Control Desk on Cloud Enterprise

    Support both complex IT service management and Enterprise Service Management scenarios with ICD on Cloud Enterprise and ICD on Cloud Enterprise Plus

  • IBM Control Desk

    Provide organizations with a full range of IT service management capabilities which are deployed on-premises

  • IBM Control Desk for Maximo

    Enable clients to take end-to-end control of business systems that span connected enterprise assets, IT assets, and IT services on top of Maximo

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Expert resources to help you succeed

Product documentation

Find answers quickly in IBM product documentation.

Support

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Community

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