IBM Z Service Management Suite details

Operate from a single interface

Visit IBM Service Management Unite

Manage and control applications running on multiple Parallel Sysplexes and Linux® with Service Management Unite. You get a single point of control using modern, customizable dashboards to monitor and operate your applications. You can directly interact with system logs and NetView Canzlog to filter messages and execute commands. Your users can run it on their mobile devices.

Maximize efficiency with a powerful, integrated tool set

Request a trial for OMEGAMON for JVM

Gain real-time and historical performance and availability management. The IBM OMEGAMON products are included with the suite and provide an overview of the health of the IBM z/OS operating system, networks, storage subsystems, Java™ runtimes, IBM Db2®, IBM CICS®, IBM IMS, IBM MQ for z/OS, IBM WebSphere® Application Server for z/OS and Java™ workloads. Detect bottlenecks in code, server resources or external dependencies. Monitor new applications and reduce steps to identify root causes of performance impacts.

Optionally extract critical base CPU utilization and coupling facility metrics available from IBM Resource Measurement Facility reports and visualize them by using open source platforms (such as Kafka®, Elasticsearch™, and Kibana™). Sample visualizations created for use with Kibana are provided.

Enable collaborative problem analysis and resolution with Z ChatOps

Read the solution brief (PDF, 596 KB)

ChatOps is a model that integrates people, tools and processes into a collaboration platform so that teams can efficiently communicate and easily manage the flow of their work. IBM Z ChatOps provides support for Z environments by including a chatbot that gives users access to information from Z systems management tools directly into Slack® or Mattermost®. Easily notify the IT operations team about alerts from IBM Z applications. ChatOps also integrates with IBM Service Management Unite for broad access to IBM Z data to enable chat users to drill-down into web-based dashboards with additional information. With Z ChatOps, accelerate incident resolution and enable faster onboarding of next-gen IBM Z operators.

Comprehensive suite of tools and functions

Get key capabilities and advanced functions related to networking and automation, enhanced enterprise integration, customer time-to-value and ease of use, as well as management functions that work in cooperation with other products. You gain support for heterogeneous networks that include both SNA and TCP/IP and support for changing network and system requirements that exist on IBM Z systems.

Minimize your compliance risk

Automatically discover and identify IBM and third party software running on the z/OS platform. High speed scanning and in-house application tagging ensures that you have a complete inventory of everything on your system without a lot of overhead. You can monitor software usage and related growth to proactively plan for future capacity needs.

Improve resiliency with policy-based automation

Maximize the availability of IBM Z systems hardware and applications on IBM Parallel Sysplex clusters through flexible, cluster-wide, policy-based self-healing. Optimize application health and system performance by using System Automation's goal driven and policy-based automation. With System Automation and NetView included in IBM Z Service Management Suite, you have an easy upgrade path to an advanced application disaster recovery capability using IBM Geographically Dispersed Parallel Sysplex.

Gain agility and flexibility

IBM flexible payment solutions help you align your infrastructure investments with workload needs.