IBM Z Service Management Suite details

Operate from a single interface

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Manage and control applications running on multiple Parallel Sysplexes and Linux® with Service Management Unite. You get a single point of control using modern, customizable dashboards to monitor and operate your applications. You can directly interact with system logs and NetView Canzlog to filter messages and execute commands. Your users can run it on their mobile devices.

Maximize efficiency with a powerful, integrated tool set

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Gain real-time and historical performance and availability management. The IBM OMEGAMON products are included with the suite and provide an overview of the health of the IBM z/OS operating system, networks, storage subsystems, Java™ runtimes, IBM Db2®, IBM CICS®, IBM IMS, IBM MQ for z/OS, IBM WebSphere® Application Server for z/OS and Java™ workloads. Detect bottlenecks in code, server resources or external dependencies. Monitor new applications and reduce steps to identify root causes of performance impacts.

Optionally extract critical base CPU utilization and coupling facility metrics available from IBM Resource Measurement Facility reports and visualize them by using open-source platforms (such as Kafka®, Elasticsearch™, and Kibana™). Sample visualizations created for use with Kibana are provided.

Status Display Facility (SDF) updates can be streamed to Apache Kafka, enabling integration with additional consumers through this message-based middleware.

Enable collaborative problem analysis and resolution with Z ChatOps

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ChatOps is a model that integrates people, tools and processes into a collaboration platform so that teams can efficiently communicate and easily manage the flow of their work. IBM Z ChatOps provides support for Z environments by including a chatbot that gives users access to information from Z systems management tools directly into Slack®, Microsoft® Teams™, or Mattermost®. Easily notify the IT operations team about alerts from IBM Z applications. ChatOps also integrates with IBM Service Management Unite for broad access to IBM Z data to enable chat users to drill-down into web-based dashboards with additional information. With Z ChatOps, accelerate incident resolution and enable faster onboarding of next-gen IBM Z operators.

Comprehensive suite of tools and functions

Get key capabilities and advanced functions related to networking and automation, enhanced enterprise integration, customer time-to-value and ease of use, as well as management functions that work in cooperation with other products. You gain support for heterogeneous networks that include both SNA and TCP/IP and support for changing network and system requirements that exist on IBM Z systems.

Minimize your compliance risk

Automatically discover and identify IBM and third party software running on the z/OS platform. High speed scanning and in-house application tagging ensures that you have a complete inventory of everything on your system without a lot of overhead. You can monitor software usage and related growth to proactively plan for future capacity needs.

Improve resiliency with policy-based automation

Maximize the availability of IBM Z systems hardware and applications on IBM Parallel Sysplex clusters through flexible, cluster-wide, policy-based self-healing. Optimize application health and system performance by using System Automation's goal driven and policy-based automation. With System Automation and NetView included in IBM Z Service Management Suite, you have an easy upgrade path to an advanced application disaster recovery capability using IBM Geographically Dispersed Parallel Sysplex.

IBM Z Common Data Provider

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IBM Z Common Data Provider provides the infrastructure for accessing IT operational data from z/OS® systems and streaming it to the analytics platform in a consumable format. It is a single data provider for sources of both structured and unstructured data.

Apache Kafka for IBM Z

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Apache Kafka is an open-source distributed event streaming platform used for high-performance data pipelines, streaming analytics, data integration, and mission- critical applications.

IBM Z Discovery Service

Discovered topology service helps users quickly visualize and correlate anomalous activity across their z/OS subsystems and applications. When IBM Z events and topology are consumed by the IBM Cloud Pak for Watson AIOps, they can be correlated with events from the rest of the enterprise, helping users more quickly determine the incident impacts and the root cause of operational issues across their hybrid applications.

IBM Tivoli Management Services on z/OS

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IBM Tivoli® Management Services on z/OS provides the base infrastructure for security, data transfer and storage, notification mechanisms, user interface presentation, and communication services for all IBM OMEGAMON products.