watsonx Assistant

Deliver consistent and intelligent customer care with conversational AI

Try watsonx Assistant Book a live demo
Conversational AI for fast and friendly customer care

IBM watsonx™ Assistant is a market-leading, conversational artificial intelligence platform designed to help you overcome the friction of traditional support and deliver exceptional experiences to prospects, customers, and employees.

Powered by large language models (LLMs) you can trust, and an intuitive user interface, watsonx Assistant empowers your teams to build AI-powered voice agents and chatbots that deliver automated self-service support across all channels and touch-points with seamless integration to the tools that power your business.

 Design your first chatbot conversation – Take our 101 demo
Join an Assistant Deminar Session

Tune in to our bi-weekly demo series to learn how your business can build dynamic and reliable customer experiences with AI.
Upcoming event Digital Event

Watch the replay of watsonx Day for the latest watsonx updates

 AI Academy

Learn about putting AI to work for customer service
IBM named a Leader in the 2023 Gartner Magic Quadrant™ for Enterprise Conversational AI Platforms
Customer benefits 370% Return On Investment

A 2023 Forrester Consulting Total Economic Impact™ study, commissioned by IBM, modeled a composite organization based on real client data that showed a payback period of less than 6 months and an ROI of 370% over three years.

 Read the study 95% Answers automated with accuracy

Bradesco automated their customer service answers with 95% accuracy using watsonx Assistant—answering 283,000 questions monthly and continuing to learn from feedback of over 10 million interactions.

 Read the client success story 24x7 Self-service availability

Provide a consistent experience across channels and scale to handle large contact volumes.  Use an intelligent virtual agent as the initial touchpoint with customers to provide answers and self-service actions—even during off-hours.

 Read the study
Key features Explore the many ways that watsonx Assistant can speed communications with customers, boost productivity, and improve your bottom line. Agent assist

Augment your customer service agents and scale your team’s best techniques, insights, and important data across every interaction in real time.

 Boost agent productivity Artificial intelligence

Meet a natural language AI chatbot that understands human conversation and improves the customer experience.

 See the power of AI Integrations

Seamlessly connect the channels where your customers engage with the systems, tools and processes that power your business—without migrating your tech stack.

 See the available integrations Security

Protect your chatbot data privacy and protect customers against vulnerabilities with scalability and added security.

 See added security Visual builder 

Launch a chatbot with no coding skills. Train with only a few questions or use our chatbot templates right away.

 Learn how to build your AI chatbot Try basic conversation design – Take our 101 demo Voice

Give your AI voice chatbot a clear and friendly voice. Integrate IBM watsonx Assistant on the phone to improve customer support.

 Customer service with a human touch
Virtual agent highlights The latest news for IBM watsonx Assistant and partnerships IBM announces combined integration with NICE

Clients now have the ability to connect natively to watsonx Assistant and NICE CXone via Virtual Agent Hub platform.

 Read the blog Announcing beta release of Conversational Search

IBM releases beta of watsonx Assistant Conversational Search and the general availability of watsonx Discovery, our newest semantic search offering powered by Elastic.

 Read the announcement 2023 Gartner Peer Insights Customers Choice

IBM watsonx Assistant recognized as a Customers Choice in the 2023 Gartner Peer Insights Voice of the Customer report for Enterprise Conversational AI platforms.

 Read the report

Industries

Banking Transform the digital banking experience you offer customers and personalize interactions so they feel uniquely human. watsonx Assistant for banking
Government AI-powered chatbots for 24/7 citizen support can help your government better serve and connect with your constituents.  watsonx Assistant for government
Healthcare AI-powered chatbots deliver intelligent automation to streamline experiences. Empower patients to quickly help themselves with simple inquiries. watsonx Assistant for healthcare
Insurance AI-powered chatbots set a new standard for insurance when you deliver the experiences customers demand. Provide immediate responses that are personalized and accurate. watsonx Assistant for insurance
Retail watsonx Assistant fuels the hybrid shopping experiences that today’s customers want. Deliver highly personalized, contextually relevant shopping experiences with omni-channel support at scale. watsonx Assistant for retail
Use cases  watsonx Assistant can be quickly configured to meet the special needs of your department. Customer service

Powerful customer service chatbots increase sales with quick and accurate answers while saving contact center budget.

 Explore our customer service chatbots Human resources

HR automation can improve the employee experience and save time for your entire staff. Employees can get questions answered 24/7.

 Explore HR automation Marketing

Powerful AI chatbot marketing software helps you improve customer experiences and boost lead generation with fast, personalized customer support.

 Explore our chatbot marketing software
Partner with us to deliver enhanced commercial solutions, embedded with watsonx Assistant, to better address clients’ needs.
Awards and reviews
Take the next step

Ready to build better virtual agents, powered by AI? 

See what watsonx Assistant can do when you schedule a personal demonstration with a product specialist or take a self-guided tour.

 Try watsonx Assistant Book a live demo
More ways to explore Become a IBM Business Partner How to build a chatbot Documentation Learning Community Subscribe to our AI newsletter
Footnotes

All client examples cited or described are presented as illustrations of the manner in which some clients have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics will vary depending on individual client configurations and conditions. Generally expected results cannot be provided as each client's results will depend entirely on the client's systems and services ordered.