Deliver consistent and intelligent customer care with conversational AI
IBM watsonx™ Assistant is a market-leading, conversational artificial intelligence platform designed to help you overcome the friction of traditional support and deliver exceptional experiences to prospects, customers, and employees.
Powered by large language models (LLMs) you can trust, and an intuitive user interface, watsonx Assistant empowers your teams to build AI-powered voice agents and chatbots that deliver automated self-service support across all channels and touch-points with seamless integration to the tools that power your business.
Tune in to our bi-weekly demo series to learn how your business can build dynamic and reliable customer experiences with AI.
Watch the replay of watsonx Day for the latest watsonx updates
Learn about putting AI to work for customer service
A 2023 Forrester Consulting Total Economic Impact™ study, commissioned by IBM, modeled a composite organization based on real client data that showed a payback period of less than 6 months and an ROI of 370% over three years.
Bradesco automated their customer service answers with 95% accuracy using watsonx Assistant—answering 283,000 questions monthly and continuing to learn from feedback of over 10 million interactions.
Provide a consistent experience across channels and scale to handle large contact volumes. Use an intelligent virtual agent as the initial touchpoint with customers to provide answers and self-service actions—even during off-hours.
Augment your customer service agents and scale your team’s best techniques, insights, and important data across every interaction in real time.
Meet a natural language AI chatbot that understands human conversation and improves the customer experience.
Seamlessly connect the channels where your customers engage with the systems, tools and processes that power your business—without migrating your tech stack.
Protect your chatbot data privacy and protect customers against vulnerabilities with scalability and added security.
Launch a chatbot with no coding skills. Train with only a few questions or use our chatbot templates right away.
Give your AI voice chatbot a clear and friendly voice. Integrate IBM watsonx Assistant on the phone to improve customer support.
Clients now have the ability to connect natively to watsonx Assistant and NICE CXone via Virtual Agent Hub platform.
IBM releases beta of watsonx Assistant Conversational Search and the general availability of watsonx Discovery, our newest semantic search offering powered by Elastic.
IBM watsonx Assistant recognized as a Customers Choice in the 2023 Gartner Peer Insights Voice of the Customer report for Enterprise Conversational AI platforms.
Powerful customer service chatbots increase sales with quick and accurate answers while saving contact center budget.
HR automation can improve the employee experience and save time for your entire staff. Employees can get questions answered 24/7.
Powerful AI chatbot marketing software helps you improve customer experiences and boost lead generation with fast, personalized customer support.
Ready to build better virtual agents, powered by AI?
See what watsonx Assistant can do when you schedule a personal demonstration with a product specialist or take a self-guided tour.
All client examples cited or described are presented as illustrations of the manner in which some clients have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics will vary depending on individual client configurations and conditions. Generally expected results cannot be provided as each client's results will depend entirely on the client's systems and services ordered.