Advance customer service support for citizens with AI from IBM
Estimate your benefits
Improve your constituent's contact center experience while empowering employees across your governmental organization. Take a moment to fill in the ROl estimator below and see how your institution can upgrade customer service in the public sector with IBM watsonx Assistant™.
*The results shown are calculated based on certain data and assumptions regarding possible use of watsonx. Assistant, including user input, industry benchmarks, third party data from USA and Canada markets, customer service data from IBM, Forrester April 2023 TEI study, sponsored by IBM. Potential financial benefits are calculated based on the estimated value of increased productivity that can be redeployed for higher value work. The results are provided for illustrative purposes only and should not be relied upon as a guarantee or commitment of potential or actual results or benefits. The results are not based on actual data or statistical modeling,and may not be accurate or applicable to you. Actual results will vary based on your particular conditions, usage, configurations, and environment, among other factors.
By combining both traditional and generative AI, agencies can deliver on citizen service aspirations that may have seemed unthinkable before.Find out how.
It is essential that US federal agencies that are interested in transforming their citizen services with AI have a strategic vision in place. Find out more.