Improve customer experiences and boost brand loyalty and retention with Gen AI chatbots, assistants and agents
Build and deploy AI assistants and AI agents that understand complex customer queries, enable customer self-service, support human agents and scale conversational AI across all channels and touch-points with seamless integration to your back-end systems. Powered by large language models (LLMs) you can trust and advanced automation capabilities, IBM watsonx Orchestrate empowers your team to easily build and deploy AI chatbots that understand customer requests the first time.
Read the IDC report
Reimagine customer experiences with AI assistants and agents that understand customer requests the first time. Build intelligent customer support chatbots with watsonx Orchestrate to deliver 24x7 omni-channel availability and address customer inquiries in real-time and on preferred channels for better customer satisfaction.
Transform your call center with AI voice assistants. Let an intelligent generative AI voice assistant manage repetitive call center interactions over the phone, freeing up your human support agents to handle more complex and sensitive topics with customers; improving containment, delighting callers, and driving call center efficiency.
Empower your human agents with insights and improve quality of conversations with AI assistants. IBM watsonx Orchestrate enables you to build AI assistants and agents that harness the power of Gen AI and automation to surface insights and relevant information at your human agents’ fingertips, so they can respond to customer queries faster and with greater confidence.
Orchestrate can help you deploy AI assistants, agents and automation across your business and across industries
AI can help streamline business processes so your HR professionals have time to onboard and support employees with a personal touch.
Orchestrate can help advance your procurement team to greater efficiency and improved strategic sourcing with seamless integration.
From automated lead qualification to enhanced customer interactions, increase productivity through each stage of the sales cycle.
Natural language processing helps your chatbots understand complex customer queries and deliver conversational self-service.
