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watsonx Orchestrate

 Enhance customer service with AI Agents 
Improve customer experiences and boost brand loyalty and retention with Gen AI chatbots, assistants and agents
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Illustration of a person using AI chatbot on a laptop
Reinvent customer experiences with AI

Build and deploy AI assistants and AI agents that understand complex customer queries, enable customer self-service, support human agents and scale conversational AI across all channels and touch-points with seamless integration to your back-end systems. Powered by large language models (LLMs) you can trust and advanced automation capabilities, IBM watsonx Orchestrate empowers your team to easily build and deploy AI chatbots that understand customer requests the first time.

Use Cases
Customer Support  Reimagine customer experiences with AI assistants and agents that understand customer requests the first time. Build intelligent customer support chatbots with watsonx Orchestrate to deliver 24x7 omni-channel availability and address customer inquiries in real-time and on preferred channels for better customer satisfaction.
Voicebots for Call Center Transform your call center with AI voice assistants. Let an intelligent generative AI voice assistant manage repetitive call center interactions over the phone, freeing up your human support agents to handle more complex and sensitive topics with customers; improving containment, delighting callers, and driving call center efficiency.
Support Agent Assist Empower your human agents with insights and improve quality of conversations with AI assistants. IBM watsonx Orchestrate enables you to build AI assistants and agents that harness the power of Gen AI and automation to surface insights and relevant information at your human agents’ fingertips, so they can respond to customer queries faster and with greater confidence.
AI that works wherever you work

Orchestrate can help you deploy AI assistants, agents and automation across your business and across industries
Put the “human” back in Human Resources

AI can help streamline business processes so your HR professionals have time to onboard and support employees with a personal touch.

Create a competitive advantage

Orchestrate can help advance your procurement team to greater efficiency and improved strategic sourcing with seamless integration.

Boost your sales team’s potential

From automated lead qualification to enhanced customer interactions, increase productivity through each stage of the sales cycle.

Engage customers with NLP

Natural language processing helps your chatbots understand complex customer queries and deliver conversational self-service.

Interactive demos


Explore interactive click-through demos to see how generative AI assistants can lighten your workload and improve productivity.

 Explore the demos
Case studies
Avid Solutions

Using IBM watsonx Orchestrate to improve employee and customer happiness.
Tricon Steamship Agency

Orchestrating efficient imports and exports with IBM watsonx Orchestrate to save time and money, increase productivity and improve employee engagement.
Take the next step

Interested in learning more about IBM watsonx Orchestrate? See how it can support your team.

 Start a free trial Book a live demo