Explore IBM Watson Assistant pricing plans to create an omni-channel customer experience.
|Telephony / Voice Add-on|
|SMS and MMS|
|Messaging channel integrations|
|Custom Channel API|
|Monthly active users||Up to 1,000||1,000+||50,000+|
|Analytics data retention||7 days||30 days||Up to 90 days|
|Published versions per assistant||1 version||10 versions||50 versions|
|Session timeout limit||5 minutes||24 hours||7 days|
|Industry leading NLP (Natural Language Processing)|
|Customer service desk integrations|
|Search existing content|
|Ask clarifying questions|
|Change conversation topic|
|Analytics with problem identification|
|Intent conflict resolution|
|Export chat logs|
Phone and Voice features
|Concurrent call capacity||100||1,000 (higher limits available)|
|SMS / MMS|
|Support for SIP call transfers|
|Connectivity to existing IVRs|
|Multiple language support|
|Neural voice synthesis|
|Language, acoustic, and voice customizations|
Deployment and Security
|Data isolation||With Data Isolation Add-on|
|Leverage log data across instances||With Data Isolation Add-on|
|Number of instances||Billed per instance||Billed per instance||Up to 30 with Data Isolation Add-on|
|Disable analytics logging||With Data Isolation Add-on|
|Batch intent classification||With Data Isolation Add-on|
|HIPAA enabled||With Data Isolation Add-on|
|Deploy on any cloud, including IBM, Amazon, Google, Microsoft or on-premises environments||
|Get started using Watson||
|Get started free||Start 30-day complimentary trial||Contact rep to get started|
Frequently asked questions
What counts as a monthly active user (MAU)?
A user per month, or monthly active user (MAU), is any unique end-user who has one or more meaningful interactions with your assistant per calendar month across any integrations on a service instance (provided each user is tracked with the same identifier).
What qualifies as a meaningful interaction?
A meaningful interaction happens when an end-user sends a message to your assistant and receives a response. Welcome messages at the beginning of a new conversation are not charged.
How do I track MAUs for authenticated or known users?
If you’re using our REST API or web chat integrations, you need to provide us with a unique identifier (created by you) for each user that interacts with your assistant. We recommend a non-human identifiable database ID (such as a GUID) that doesn’t change throughout your customer lifecycle. If you’re using our Facebook, Slack or Intercom integrations, we pull the user ID from these sources automatically.
How do I track monthly active users (MAUs) for anonymous users?
If you’re using our REST API and you don’t have a userID because your user is anonymous, we recommend that you generate your own randomized IDs using something like UUID (link resides outside IBM).
If you’re using web chat and a user doesn’t have an identifier provided by you, we will generate one for your user and cookie them with the anonymous identifier in the event that they return to your site later in the month. That way you’ll only be charged once for that user.
What if an anonymous user logs in and becomes identifiable with a known ID? Are you going to charge me twice?
If messages are sent with two different userIDs then yes, you will be charged twice. We recommend either prompting users to log in prior to initiating a chat or using the anonymous value for that user throughout all of their sessions.
What if I don’t provide IBM with a userID for a given interaction?
We will charge based on the session identifier automatically, meaning that if this user returns a second time within the month after their session expires, they will be treated as two MAUs.
How many languages are supported?
*What are the details around Plus Plan pricing?
The Plus plan starts at USD 140 and includes up to 1,000 monthly active users (MAUs). Additional MAUs are billed at USD 14 per 100 MAUs. When a user connects on voice, there is an additional cost of USD 9 per 100 voice MAUs.
To learn more about the Plus Plan and user-based metering, please visit us here.
**What is Enterprise with Data Isolation?
The Enterprise with Data Isolation plan provides a number of additional security and privacy capabilities, including deployment in a single-tenant environment, support for HIPAA compliance, an increased number of instances and a longer retention period of analytics data.