Empower your workforce with AI-powered chatbots and automation

The time your staff struggles to find information in a maze of HR-related sources is time wasted. Your managers and employees need to access a variety of HR apps, using different channels, causing frustration and a major time drain—resulting in HR professionals repeatedly losing valuable time responding to simple questions.

To improve employee experience and drive efficiency, IBM Watson® Assistant uses best-in-class natural language understanding (NLU) to provide easy access to HR policies and automate often-requested tasks. Watson Assistant’s conversational AI can be quickly configured to learn about your business and integrate with your technology solutions. This unified HR support experience reduces employee frustration and cuts the operational burden on your HR professionals—so they focus on the human aspect of Human Resources.

Impact on HR

Using AI-powered Watson Assistant, HR leaders have experienced these significant improvements.

Time saved


Reduce the time employees spent on common HR tasks by 75%.



Up to 14.7% better than competition at understanding employee intent.

Payback period

<1 year

ROI can begin under 1 year with as few as 500 employees. Even faster with more employees.


Improve employee experience

Employees ask lots of questions and an HR virtual assistant can find answers to their most-often asked questions quickly and easily. Reduce process complexity to save employees and your HR staff untold hours and frustration, helping prevent staff burn-out.

Integration speeds interactions

Automate processes across multiple backend systems through a single conversational UI to help drive efficiencies for employees and the HR staff that supports them. Remove the tedious, multiple steps of dealing with HRIS systems.

Greater insights into employees

Built-in analytics help your HR professionals understand what your employees are thinking so you can be proactive instead of reactive to their needs. Identify gaps and support your employees when and where they need to make your HR staff more effective.


Analyst reports


The Forrester Total Economic Impact study finds Watson Assistant customers saw USD 24 million in benefits over three years.


IBM named a Leader in the 2022 Magic Quadrant™ for Enterprise Conversational AI Platforms.

HR chatbot use cases

Across HR

Chat with Watson Assistant helping an employee check vacation days remaining

Across HR

HR automation can assist employees and HR staff with a wide variety of functions, including:

  • Leaves including vacation, parental, and other
  • Insurance
  • Retirement accounts including pension and 401k
  • Health and wellness
  • Disability coverage
  • Family benefits
  • Life insurance


Chat with Watson Assistant helping an employee send recognition to a fellow employee


An AI-powered HR chatbot can automatically answer sensitive, but often-asked questions about:

  • Milestone recognition and appreciation
  • Awards program
  • Salary and raise guidelines
  • Promotion and demotion
  • AHA policy
  • Employee equity

Travel and expense

Chat with Watson Assistant helping an employee verify the lodging per diem

Travel and expense

Employees and HR professionals can quickly find answers to their questions about:

  • Corporate card usage
  • Approvals
  • Expense reports
  • Hotel/car/flight bookings
  • Troubleshooting
  • Concur access and/or other expense integration


Chat with Watson Assistant helping an employee update his home address


Your Human Resources Information System can assist employees and staff with:

  • Transfers
  • Bank information
  • Time off / PTO
  • Resignations
  • Accounting information
  • Alerts/notifications
  • Workday or other HRIS integrations

Diversity and inclusion

Chat with Watson Assistant helping an employee report potential harassment

Diversity and inclusion

  • Anti-harassment policy
  • Diversity training
  • Bias training
  • Sexual orientation
  • Discrimination
  • Bullying

Featured client stories


Australia’s largest telco built a simple routing chatbot named Codi, which handles multiple internal and external tasks, collectively saving an estimated AUD 10 million. With a fine-tuned natural language engine, Codi is a full-service digital concierge.


A virtual agent named CARL—Cognitive Assistant for Interactive User Relationship and Continuous Learning—answers about one million HR-related queries every month, around the clock—regardless of location, time zone, language, or device.

ENN Group

This energy giant in China enables employees to get status updates on internal processes, such as expense reports, without logging into individual internal systems or performing manual queries.