Overview

Curate patient experiences that surpass patient expectations

One critical insight the healthcare industry has learned through the COVID-19 pandemic is that medical resources are finite. We also know that when patients need help, they don’t want to wait on hold. By leveraging Watson Assistant AI healthcare chatbots, you intelligently focus the attention of skilled medical professionals while empowering patients to quickly help themselves with simple inquiries. The result? Happier patients, improved patient outcomes, and less stressful healthcare experiences, fueled by the global leader in conversational AI.

Healthcare provider realities

Mobile engagement

20%

An AI-powered solution can reduce average handle time by 20% (PDF, 1.2 MB), resulting in cost benefits of hundreds of thousands of dollars.

Omnichannel expectations

60%

60% of healthcare consumers (PDF, 1.2 MB) requested out-of-pocket costs from providers ahead of care, but barely half were able to get the information.

Shifting expectations

82%

82% of healthcare consumers (PDF, 1.2 MB) who sought pricing information said costs influenced their healthcare decision-making process.

Benefits

Automated healthcare support when patients need it

When it comes to managing patient health, even small delays can create frustration and feelings of isolation. With Watson Assistant, your patients never feel alone.

Stay more organized

From tracking down lab reports to keeping track of upcoming appointments, Watson Assistant AI medical chatbots can help.

Leverage our healthcare templates

IBM offers a wide range of existing healthcare templates, including scheduling appointments and paying bills.

Automate administrative requests

Minimize the time healthcare professionals spends on administrative actions, from submitting basic requests to changing pharmacies.

Answer all their FAQs

Automate answers for commonly asked patient questions, eliminating long waits and unnecessary human intervention.

Schedule and coordinate

AI healthcare chatbots work with patients in scheduling appointments, cancelling appointments, and making sure patients come prepared.

Meet patients where they are

Watson Assistant is there for your patients, helping provide basic medical advice or helping track health goals and recovery.

Features

IBM named a Leader in the Magic Quadrant™ for Enterprise Conversational AI Platforms.

Customer support

Agent assist

Image shows chatbot interaction with patient rescheduliImage shows chatbot interaction with patient rescheduling an upcoming appointmentming appointment

Agent assist

Watson Assistant is the key to improving the customer experience with automated self-service answers and actions.

Digital customer support

Image shows chatbot interaction with patient getting information to support a wellness program

Digital customer support

Deliver your best self-service support experience across all patient engagement points and seamlessly integrate AI-powered agents with existing systems and processes.

Voice customer support

Image shows a woman on a mobile phone and laptop asking a question, the chatbot is responding with an accurate answer.

Voice customer support

Leading natural language understanding (NLU) paired with advanced clarification and continuous learning helps achieve better understanding and sharper accuracy.

Testimonial

Frequently asked questions

How does Watson Assistant compare to its competitors?

According to G2 Crowd, IDC, and Gartner, IBM’s Watson Assistant is one of the best chatbot builders in the space with leading natural language processing (NLP) and integration capabilities.

Our enhanced intent detection model is faster and more accurate than our previous ones, combining traditional machine learning, transfer learning and deep learning techniques in a cohesive model that is highly responsive at run time. Based on a study (link resides outside IBM, PDF, 246 KB), this model is also more accurate than IBM’s main competitors, outperforming Google Dialogflow by 5.6% and Microsoft LUIS by 14.7%.

Not only does our model surpass the competition, but IBM’s Watson Assistant makes it incredibly easy to get started with a host of resources, such as templates, one-click integrations, guided tutorials, SMEs and more. IBM Watson Assistant adapts to the needs of the customer.

How can I be sure Watson Assistant will meet my patients’ needs?

Watson Assistant puts the control in your patients’ hands, allowing them to answer their own basic inquiries and learn how to perform a wide range of functions related to your healthcare services.  It can do this at scale, allowing you to focus your human resources on higher business priorities.

When a patient does require human intervention, Watson Assistant uses intelligent human agent handoff capabilities to ensure patients are accurately routed to the right medical professional. With Watson Assistant, patients arrive at that human interaction with the relevant patient data necessary to facilitate rapid resolution. That means patients get what they need faster and more effectively, without the inefficiency of long wait times and incorrect call routing.

Do I need a dedicated development team to build my Watson Assistant for Healthcare chatbot?

With Watson Assistant, no developers are required. This intuitive platform helps get you up and running in minutes with an easy-to-use drag and drop interface and minimal operational costs. Easily customize your chatbot to align with your healthcare brand’s visual identity and personality, and then intuitively embed it into your organization’s website or mobile applications with a simple cut and paste. Built with IBM security, scalability, and flexibility built in, Watson Assistant for Healthcare understands any written language and is designed for safe and secure global deployment. Turn it on today and empower your team to realize the benefits of happier patients and a more efficient, effective healthcare staff—without having to hire a specialist.

Can I deploy my healthcare chatbot to multiple channels, such as phone, web and social?

Yes, you can deliver an omnichannel experience to your patients, deploying to apps, such as Facebook Messenger, Intercom, Slack, SMS with Twilio, WhatsApp, Hubspot, Wordpress, and more. Our seamless integrations can route patients to your telephony and interactive voice response (IVR) systems when they need them.

Why is Watson Assistant so relevant for today’s healthcare environments?

Patient inquiries span the full spectrum of human health, from guidance on healthy living to support with mental health. Watson Assistant AI chatbots can field a full range of patient inquiries and respond with intelligent, actionable recommendations and patient guidance in real time. And any time a patient has a more complex or sensitive inquiry, the call can be automatically routed to a healthcare professional who can now focus their energy where it’s needed most.