Overview
Curate patient experiences that surpass patient expectations
One critical insight the healthcare industry has learned through the COVID-19 pandemic is that medical resources are finite. We also know that when patients need help, they don’t want to wait on hold. By leveraging Watson Assistant AI healthcare chatbots, you intelligently focus the attention of skilled medical professionals while empowering patients to quickly help themselves with simple inquiries. The result? Happier patients, improved patient outcomes, and less stressful healthcare experiences, fueled by the global leader in conversational AI.
Healthcare provider realities
Mobile engagement
20%
An AI-powered solution can reduce average handle time by 20% (PDF, 1.2 MB), resulting in cost benefits of hundreds of thousands of dollars.
Omnichannel expectations
60%
60% of healthcare consumers (PDF, 1.2 MB) requested out-of-pocket costs from providers ahead of care, but barely half were able to get the information.
Shifting expectations
82%
82% of healthcare consumers (PDF, 1.2 MB) who sought pricing information said costs influenced their healthcare decision-making process.
Benefits
Automated healthcare support when patients need it
Stay more organized
From tracking down lab reports to keeping track of upcoming appointments, Watson Assistant AI medical chatbots can help.
Leverage our healthcare templates
IBM offers a wide range of existing healthcare templates, including scheduling appointments and paying bills.
Automate administrative requests
Minimize the time healthcare professionals spends on administrative actions, from submitting basic requests to changing pharmacies.
Answer all their FAQs
Automate answers for commonly asked patient questions, eliminating long waits and unnecessary human intervention.
Schedule and coordinate
AI healthcare chatbots work with patients in scheduling appointments, cancelling appointments, and making sure patients come prepared.
Meet patients where they are
Watson Assistant is there for your patients, helping provide basic medical advice or helping track health goals and recovery.
Features
Integrate with existing backend technology
Leverage seamless integrations with multiple channels and backend systems and deploy on multiple channels.
Watson Natural Language Understanding
AI-powered IBM Watson® Natural Language Understanding (NLU) uses deep learning to extract meaning and metadata from unstructured text data.
Leverage low-code and no-code capabilities
Minimize the need for developers—empower line of business employees to build and maintain advanced conversational flows without any programming knowledge.
IBM named a Leader in the Magic Quadrant™ for Enterprise Conversational AI Platforms.
Customer support
Agent assist
Agent assist
Watson Assistant is the key to improving the customer experience with automated self-service answers and actions.
Digital customer support
Digital customer support
Deliver your best self-service support experience across all patient engagement points and seamlessly integrate AI-powered agents with existing systems and processes.
Voice customer support
Voice customer support
Leading natural language understanding (NLU) paired with advanced clarification and continuous learning helps achieve better understanding and sharper accuracy.
Testimonial
I'm excited to keep exploring the infinite possibilities of artificial intelligence.
Sarah Hines
Director of Provider Experience and Connectivity
Humana
Frequently asked questions
How can I be sure Watson Assistant will meet my patients’ needs?
Watson Assistant puts the control in your patients’ hands, allowing them to answer their own basic inquiries and learn how to perform a wide range of functions related to your healthcare services. It can do this at scale, allowing you to focus your human resources on higher business priorities.
When a patient does require human intervention, Watson Assistant uses intelligent human agent handoff capabilities to ensure patients are accurately routed to the right medical professional. With Watson Assistant, patients arrive at that human interaction with the relevant patient data necessary to facilitate rapid resolution. That means patients get what they need faster and more effectively, without the inefficiency of long wait times and incorrect call routing.
Do I need a dedicated development team to build my Watson Assistant for Healthcare chatbot?
With Watson Assistant, no developers are required. This intuitive platform helps get you up and running in minutes with an easy-to-use drag and drop interface and minimal operational costs. Easily customize your chatbot to align with your healthcare brand’s visual identity and personality, and then intuitively embed it into your organization’s website or mobile applications with a simple cut and paste. Built with IBM security, scalability, and flexibility built in, Watson Assistant for Healthcare understands any written language and is designed for safe and secure global deployment. Turn it on today and empower your team to realize the benefits of happier patients and a more efficient, effective healthcare staff—without having to hire a specialist.
Can I deploy my healthcare chatbot to multiple channels, such as phone, web and social?
Yes, you can deliver an omnichannel experience to your patients, deploying to apps, such as Facebook Messenger, Intercom, Slack, SMS with Twilio, WhatsApp, Hubspot, Wordpress, and more. Our seamless integrations can route patients to your telephony and interactive voice response (IVR) systems when they need them.
Why is Watson Assistant so relevant for today’s healthcare environments?
Patient inquiries span the full spectrum of human health, from guidance on healthy living to support with mental health. Watson Assistant AI chatbots can field a full range of patient inquiries and respond with intelligent, actionable recommendations and patient guidance in real time. And any time a patient has a more complex or sensitive inquiry, the call can be automatically routed to a healthcare professional who can now focus their energy where it’s needed most.