Learn how you can modernize your call center and member experience
What it can do for your business
IBM® Watson® Assistant for Health Benefits can drive fast, dynamic and personalized interactions with your members, at scale. It answers real-world questions about complex health plan benefits quickly and easily, in natural language that is easy to understand.
The service is designed to understand the logic of health plan eligibility rules and incorporate them into the conversation, enabling improved interaction with each member or provider that engages the service. Over time, the Watson-based service learns, adapts and improves — further optimizing your members' experience.