Learn how you can modernize your call center and member experience

What it can do for your business

IBM® Watson® Assistant for Health Benefits can drive fast, dynamic and personalized interactions with your members, at scale. It answers real-world questions about complex health plan benefits quickly and easily, in natural language that is easy to understand.

The service is designed to understand the logic of health plan eligibility rules and incorporate them into the conversation, enabling improved interaction with each member or provider that engages the service. Over time, the Watson-based service learns, adapts and improves — further optimizing your members' experience.

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Transforms the member experience

Always available to interact with your members, enabling them to get the personalized information they need, when and where they need it.

Strengthen provider collaboration

Providers calling into member services for their patient’s benefits and coverage will get the same fast, individualized and accurate information their patient, your member, is getting.

Helps lower cost of member interactions

Supports your goals to deflect calls to lower-cost, self-service channels, reduce agent training, call handling time and reduce average cost per call.

Optimizes call center talent

Frees up your member service agents to focus on higher-value and more complex tasks, enabling you to deliver concierge-level, differentiated service.

Watson Assistant for Health key features

  • Get started quickly
  • IBM Cloud platform
  • Natural conversation
  • Intelligent reasoning
  • Understands medical terms
  • Branded to your portal

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