Empower store employees to provide superior customer service

You need a real-time view of all your inventory, plus customer and order data, through an intuitive user interface that’s accessible from sales counters and mobile devices. Purpose-built tools provide cross-sell and up-sell recommendations, help standardize processes for inventory and task management, and enable flexible fulfillment options (such as curbside pickup, buy online, pickup in store and ship from store) and management of returns across channels. IBM Sterling® Store Engagement helps your store employees provide omnichannel services in the store for fulfillment, inventory management, task management and customer service.

Image showing the dashboard of the IBM Sterling Store Engagement solution

Benefits of IBM Sterling Store Engagement

Grow revenue

Provide customers with personalized recommendations for up-sell and cross-sell opportunities.

Drive efficiency

Get inventory location data and an optimized pick, pack and ship or pickup process. Monitor and manage activities and tasks for employees.

Reduce carrying costs

Maximize the use of working capital through accurate inventory counts and condensed inventory across store networks.

Deliver exceptional customer experiences

Offer compelling product information in store and provide quick mobile checkout and client-handling capabilities.

Optimize product sales

Drive sales through inventory visibility across the store network to save the sale.

Streamline checkout processes

Execute purchase and checkout of in-store products — without customers having to stand in line.

Key features of IBM Sterling Store Engagement

Responsive web design

Works on desktops, tablets and phones to enable store employees to efficiently provide customers with an optimal omnichannel experience.

Various fulfillment options

Provides in-store pickup, home delivery and traditional shipping as distinct fulfillment methods that are supported at an order-line level.

Simplified in-store returns

Allows easy and accurate rules-based processing of orders and items, regardless of the original purchase channel that was used.

Contactless payment methods

Enables quicker and more efficient checkout, thanks to contactless payment methods.

Learn more about order management

Accountant looking at papers and doing calculations

IBM Sterling Order Management benefits calculator

Calculate the benefits of using IBM Sterling Order Management to deliver on more customer promises with smart omnichannel order fulfillment.

Shopper looking at TVs in store

The Order Management Market: An IHL Executive Advisory Program Research Study

Learn about key trends and drivers in the order management software market and see why IBM was ranked a leader by IHL.

Closeup of credit card as mobile payment on phone

The perfect order, every time

Explore the new standard in omnichannel fulfillment to get at the heart of extraordinary customer experiences in this self-paced demo.

Retail industry

There continues to be a heightened focus on sales associates delivering a superior customer experience. This includes providing real-time product availability, recommendations based on customer history, and improved efficiency in pick, pack and ship/hand-deliver for BOPIS and curbside fulfillment capabilities.

Case studies

Closeup of price tag on wooden hanger

Retail: Eileen Fisher

Eileen Fisher delivers consistent, high-quality customer experiences with omnichannel order management with IBM Sterling Store Engagement.

Masked employee using tablet in warehouse

Retail: JOANN Stores

JOANN Stores quickly pivoted amid disruptions to be more resilient and customer-centric by expanding omnichannel fulfillment capabilities.

Teacher making copies in library

Retail: Follett Corporation

Follett Corporation transformed 1,200 independent stores into cooperating stores that share inventory, catalogs and fulfillment.

Ready to take the next step?