Frequently asked questions

Get answers to the most commonly asked questions about this product.

FAQ

Getting started with this product

What are the major differences between Subscription and traditional licensing options?

Subscription is the newest way to buy SPSS Statistics. It has simpler packaging, easier downloads, easier licensing via IBMID and monthly subscription pricing. New features are added to Subscription first, making it easier to keep software up-to-date and enjoy the latest product features.

Trial: How long does the trial last? Can I extend it?

The trial period is for 14 days, beginning from the time you complete registration.  Trials cannot be extended.

Trial: Are all add-ons included in the trial? What features are included in the trial?

The trial includes all add-ons as well as all the features and functionality of SPSS Statistics Subscription.

Pricing

How does billing work for the Subscription license

The SPSS Statistics Subscription can be purchased as a monthly or annual subscription, and is charged at the beginning of the monthly or annual billing period.  As a first-time IBM Marketplace customer you can pay with Visa, MasterCard, or American Express. If you are a returning customer, you can pay with a credit card like before, or with a purchase order (PO) or invoice. You will be automatically billed on a periodic basis, according to the terms of your subscription. If you make your purchase with a credit card, your credit card will be billed automatically on a regular basis--again, according to the terms of your purchase--if you pay by invoice, you'll get another invoice automatically, and so on.

Other payment options are available, please contact an IBM seller via the website for more information.  

How do I cancel my Subscription license?

You can turn off auto-renewal for your SPSS Subscription at any time at least 14 days prior to the end of your current billing cycle (monthly or annual).  You will continue to have access to your subscription through the end of the billing cycle.  We do not provide refunds or credits for partial subscription periods.  To cancel your subscription plan, log into your My IBM account.  On the Products page, click the "Manage" button next to your SPSS Subscription listing.  Next, click the "Cancel plan" link in the Overview page. You will be sent an email with the nearest termination date based on when you purchased. If online cancel is not an option, you will be provided with a link to contact our eCustomer Care team.

If you purchased an SPSS Subscription from a third party reseller and wish to cancel your subscription, you may need to contact them or use their self-serve cancel service on their website or portal.

What are the software requirements for Subscription?

Our Statistics Subscription license is supported by Mac OS and Windows. For detailed system requirements, please visit the link below.

How do I buy an Add-on if I already have Subscription Base?

If you already have a Base Subscription license, log into your My IBM account (https://myibm.ibm.com/dashboard/) and click the "Manage" button next to your SPSS Statistics listing.  On the Overview page, find the "Upgrade or change plan" section and click the "Make changes" button.  Follow instructions on the next page.  If your base plan has been canceled, you will not be eligible to purchase add-ons.

How do I add users to my Subscription license?

Log into your My IBM account (https://myibm.ibm.com/dashboard/).  On the Products page, click the "Manage" button next to your SPSS Subscription listing. Click on “Manage users” from the left side menu. Click on “Add new user” located on the upper right hand corner of the user table. Fill out the user name and IBM ID/email address. Click “Submit.” The new user will receive an email invitation to use the service. 

Do I have to be online to use the Subscription license?

The SPSS Subscription can be used offline, but requires a user to authenticate their license at least once every two weeks.   A working internet connection is required for this step. We recommend that you first download and use the free trial Subscription to ensure it is compatible for your situation before making a purchase.

Is the free trial identical to the base subscription?

No, the free trial includes all add-on features.  If you decide to purchase a base subscription, be sure to check which add-on is appropriate for your needs and include it in your purchase.  

Is product technical support included with SPSS Subscriptions and traditional license?

Yes, for support with your Subscription, log into your My IBM account.  On the Products page, click the "Manage" button next to your SPSS Subscription listing. Click on “Product Support” from the left side menu to select a support option. We also offer 12 months of technical support when you purchase a traditional license.

What other licensing options do you have available outside of the Subscription license?

We have our single-user desktop application license where you can choose between four editions: Base, Standard, Professional and Premium. Please contact us for more information. 

Support

How do I get support for SPSS Statistics? (all versions)

Please use the SPSS Statistics support site by following the link below. Download software, open and monitor support tickets, find an authorized IBM partner seller and more.

Do I have to be online to use Subscription?

Subscription can be used offline, but requires authentication every two weeks. A working internet connection is required for this step.

Can I apply a license key to Subscription?

SPSS Statistics Subscription is a new offering that does not use license keys. To utilize a license key, you will need to download and install the appropriately numbered software or GradPack software from your place of purchase.

After my Subscription trial has ended, do I need to re-install the purchased version of the software?

You do not need to re-install as long as you use the same IBMID for both trial and purchase. Subscription will automatically convert from the trial to the purchased version.

Security

What are the software requirements for Subscription?

Subscription supports macOS X Yosemite version 10.10 (or later), and Windows 7 (or later).

How many users can Subscription support?

From one to many. It is based on authorized users so it is not recommended for site-wide usage (e.g., thousands of users).

Other common questions

How to buy: How do I renew my term license?

To renew your term license, please contact an IBM representative. (A term license is a defined period of use for a traditional license of SPSS Statistics such as SPSS Statistics Version 25.) You can find contact options in the blue "Talk to an expert" tab on the right hand side of your screen.

How to buy: How do I reactivate my subscription?

You can reactivate a cancelled or lapsed subscription by repurchasing the software using the same IBMID as before.

How to buy: How can I check the status of my subscription?

To check the status of your subscription, log into MyIBM at myibm.ibm.com. (link below)

How to buy: How do I buy Subscription for a single month?

Subscription renews automatically each month by default. You can prevent this by logging into MyIBM at myibm.ibm.com (link below). Find SPSS Statistics Subscription and click on “Manage.” In the "Overview" section under "Plan details" click "Cancel plan" and follow the prompts.