Frequently asked questions

Get answers to the most commonly asked questions about this product.

FAQ

Getting started with this product

How long does the trial last? Can I extend it?

The free trial lasts for 30 days and begins immediately after you register. You are allowed to have a free trial only once per year.

What features are included in the trial?

The free trial includes all features and functionality of SPSS Statistics Subscription. This includes the Base edition plus all add-on capabilities.

When does the trial begin?

The free trial begins immediately after you register. Download and install the software as soon as you register to be sure you have enough time to complete your evaluation.

What operating systems does the trial support?

The free trial supports 64-bit Windows and Mac operating systems. It isn’t hosted in the cloud. After registering, you’ll need to download the trial application and install it on your machine.

Does the trial require internet access?

The free trial always requires internet connectivity. The application will prompt you to enter your IBMid in order to access it. Your IBMid is the email and password you created when you signed up for the trial software.

Where can I go to ask questions about my SPSS Statistics trial?

Unlike our paid Subscription plans, the free trial doesn’t come with technical support. Review our support forum where you can post your questions and get answers from the user community.

Pricing

What are the benefits of a Subscription plan?

A Subscription plan has simpler packaging, flexible billing options, automatic software updates and user account management features.  You have the option to purchase IBM SPSS® Statistics Subscription with a credit card on the IBM Marketplace.

How are Term/Perpetual licenses different from a Subscription plan?

Term and Perpetual licenses are the traditional way to purchase SPSS Statistics through an IBM seller or business partner. Software authorization codes are required and software updates are manually downloaded from Passport Advantage or Fix Central.

How can I find out what module comes with what edition?

For the perpetual version, check out this datasheet (PDF, 502 KB) for a list of features included within each edition. For Subscription plans, read this datasheet (PDF, 503 KB).

For pricing FAQs please go to the pricing page.

Support

How do I get support for SPSS Statistics? (all versions)

Please visit the SPSS Statistics support page. There you will find information related to downloading software, opening support tickets, obtaining software authorization codes, and much more.

Do I need an authorization code or license key for my Subscription application?

The subscription application does not require authorization codes. Use your IBMid to activate the software.

The application that comes with the traditional Term or Perpetual software licenses does require an authorization code.

Do I have to be online to use my Subscription application?

A paid Subscription plan allows 14 days of offline access. After 14 days, the application will stop functioning until an internet connection is established and you log in with your IBMid.

Where do I get an authorization code for my Term or Perpetual software license?

If you need help obtaining an authorization code, visit the Support page.

After my free trial has ended, do I need to re-install the software if I purchase a Subscription plan?

No, you do not need to download again or re-install the software. The software you downloaded for the trial will automatically become your subscription application.  Use your IBMid to activate the software after making your Subscription purchase.

After my free trial has ended, do I need to re-install the software if I purchase a Term or Perpetual license?

Yes, you will need to download a new application from Passport Advantage and obtain a software authorization code. Visit the Support page to learn where to obtain an authorization code.

I have issues downloading and installing the trial. Where do I go for help?

IBM has a troubleshooting guide that describes the most common issues you might encounter when downloading, installing or using the SPSS Statistics free trial. Visit the troubleshooting guide to learn more.

Where can I go to ask questions about my SPSS Statistics trial?

Unlike our paid Subscription plans, the free trial doesn’t come with technical support. Be sure to review our support forum where you can post your questions and get answers from the user community.

Security

What are the software requirements for Subscription?

Subscription supports Apple macOS version 10.10 or higher and Microsoft Windows 10 (or later).

Will my data be stored in the cloud?

When you purchase SPSS Statistics Subscription, the only information in the cloud is information required to manage your subscription account. All functions and data processed within the application are run on your machine and not in the cloud.

Other common questions

How to buy: How do I renew my Term or Perpetual license?

To renew your Term or Perpetual license, contact an IBM seller or business partner. You can find contact options by clicking the "Let's talk" button on the right side of your screen.

How to buy: How do I reactivate my subscription?

You can reactivate by purchasing a new subscription plan via MyIBM. You do not need to reinstall the application. Once your plan has been purchased, simply log in to the software with your IBMid.

How to buy: How can I check the status of my subscription?

To check the status of your subscription, log in to your MyIBM account.

How to buy: How do I buy Subscription for a single month?

Subscription plans renew automatically each month. You can stop this by logging into your MyIBM account. Find the SPSS Statistics Subscription tile and click “Manage.”  Next, click the “Cancel plan” link in the Overview section.