Frequently asked questions

Get answers to the most commonly asked questions about this product.

FAQ

Getting started with this product

What are the major differences between Subscription and traditional licensing options?

Subscription is the newest way to buy SPSS Statistics. It has simpler packaging, easier downloads, easier licensing via IBMID and monthly subscription pricing. New features are added to Subscription first, making it easier to keep software up-to-date and enjoy the latest product features.

Trial: How long does the trial last? Can I extend it?

In response to the worldwide pandemic, IBM will be extending the SPSS Statistics subscription trial for active and new accounts through June 15. This change will allow our users and prospective customers time to adjust to this dynamic and unprecedented situation. To sign up for a free trial, click here.

Trial: Are all add-ons included in the trial? What features are included in the trial?

The trial includes all add-ons as well as all the features and functionality of SPSS Statistics Subscription.

Trial: When does the trial begin after I register?

The trial begins immediately after you register.

Trial: What operating systems does the trial support?

The trial is downloadable on your desktop and supports Windows and Mac operating systems.

Trial: Does the trial require internet access?

The trial always requires internet connectivity, and you have to log in using your IBMid.

Where can I go to ask questions about my SPSS Statistics trial?

We don’t offer technical support help for the trial like we do for our paid plans, but we have a support forum where you can post your questions and get answers from peers.

Support

How do I get support for SPSS Statistics? (all versions)

Please use the SPSS Statistics support site by following the link below. Download software, open and monitor support tickets, find an authorized IBM partner seller and more.

Do I have to be online to use Subscription?

Subscription can be used offline, but requires authentication every two weeks. A working internet connection is required for this step.

Can I apply a license key to Subscription?

SPSS Statistics Subscription is a new offering that does not use license keys. To utilize a license key, you will need to download and install the appropriately numbered software or GradPack software from your place of purchase.

After my Subscription trial has ended, do I need to re-install the purchased version of the software?

You do not need to re-install as long as you use the same IBMID for both trial and purchase. Subscription will automatically convert from the trial to the purchased version.

I have issues downloading and installing the trial. Where do I go for help?

IBM has a troubleshooting guide that describes the most common issues you might encounter when using SPSS Statistics trial. For example, if you had a trial-expired error that comes up or internet access error when attempting to use the trial, you can find more information on our troubleshooting guide.

Where can I go to ask questions about my SPSS Statistics trial?

IBM doesn’t offer technical support help for the trial like we do for our paid plans, but we have a support forum where you can post your questions and get answers from peers.

Security

What are the software requirements for Subscription?

Subscription supports Apple macOS X Yosemite version 10.10 (or later) and Microsoft Windows 7 (or later).

How many users can Subscription support?

From one to many. It is based on authorized users so it is not recommended for site-wide usage (for example, not thousands of users).

Other common questions

How to buy: How do I renew my term license?

To renew your term license, please contact an IBM representative. (A term license is a defined period of use for a traditional license of SPSS Statistics such as SPSS Statistics Version 26.) You can find contact options by clicking the "Let's talk" button on the right side of your screen.

How to buy: How do I reactivate my subscription?

You can reactivate a cancelled or lapsed subscription by repurchasing the software using the same IBMID as before.

How to buy: How can I check the status of my subscription?

To check the status of your subscription, log into MyIBM at myibm.ibm.com. (link below)

How to buy: How do I buy Subscription for a single month?

Subscription renews automatically each month by default. You can prevent this by logging into MyIBM at myibm.ibm.com (link below). Find SPSS Statistics Subscription and click on “Manage.” In the "Overview" section under "Plan details" click "Cancel plan" and follow the prompts.