IBM Robotic Process Automation
Boost ROI with full-featured AI-driven robotic process automation (RPA)
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What is IBM® Robotic Process Automation?

Going from simple, back-office task automation to scaled automation to handle time-consuming business processes can be a challenge. 

The IBM Robotic Process Automation offering helps you automate more businesses and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable you to achieve digital transformation.

Explore our no-hype RPA buyers guide

Read the Automation and RPA in the Enterprise ebook (PDF, 1.4 MB)

Assess your RPA costs

Real-time price and value estimate based on your custom configuration


Bring the power of RPA to end users using natural language with IBM Watson Orchestrate. Discover more on Watson Orchestrate.

Accelerate Your Automation Journey with the IBM Business Automation Starter Kit

Process Mining and RPA: Meet the Ultimate Automation Power Couple

RPA highlights and AI insights It’s easy to get started using bots to complete tasks quicker Total Economic Impact™ of IBM Robotic Process Automation

Help 80% of your team focus on higher value work.

Read the report
New Mexico Mutual case study

Get 3.5 hours back every day to do higher value work.

Read the case study
Lojacorr Network case study

Increase the process efficiency of your team by 80%.

Read the case study
Benefits Get started quickly

Get simple licensing, low-code development and deployment options.

Operationalize AI

Employ RPA bots that can act on AI insights to complete tasks quickly.

Achieve faster ROI

Get proven ROI within the first day of production.

Focus on business and IT

Automate use cases such as event management, help desk and more.

Get full-featured RPA

Automate more work with integrated optical character recognition (OCR) and intelligent chatbots.

Reduce cost of ownership

Run multiple software bots on the same virtual host.

Total Economic Impact of IBM Robotic Process Automation Learn about the savings and business benefits enabled by robotic process automation Read the report Return on investment

After deploying IBM Robotic Process Automation for a composite organization, a three-year 124% ROI was modeled by a 2021 Forrester Consulting Total Economic Impact™ study, commissioned by IBM.

Net present value (NPV)

Their investment achieved a net benefit of USD 549,000 after costs, plus enhanced process visibility, data and compliance.

Payback period

The implementation of IBM Robotic Process Automation fully paid for itself in 16 months.

Features Build, run and monitor your bots Unattended bots

Automate repetitive tasks without human intervention.

Learn more (01:33)
Attended bots

Enable human workers to use bots on demand.

Intelligent chatbots

Create engaging chatbots for any channel.

Learn more (01:13)
Workload management

Distribute work across multiple bots intelligently.


Manage the time schedule for running unattended bots.

Low-code authoring tools

Build bots faster with hundreds of prebuilt commands.

Learn more (01:55)
Your choice of deployment

Deploy on premises or in the cloud (SaaS).

Concurrent bot execution

Increase scalability and run multiple bots on the same virtual host.

Learn more (01:42)
Credential vault

Store login credentials for your bots with a high level of security.

Use cases

What can RPA mean for your business? Accelerate productivity and reduce errors. Spend more time on strategic work and less time on repetitive tasks. See how (01:32)

How to build an AI-driven bot IBM RPA assists RPA developers—or virtually anyone—build an RPA bot and create reports in minutes. See how (02:51)

How to integrate a chatbot Troubleshoot technical issues and develop chatbots that reply to customers in near real time. See how (01:50)

How to manage an IBM RPA bot Maintain your RPA environment and track metrics. See how (01:33)

RPA and AI How to increase your impact with AI-powered RPA The Business Value of IBM AI-Powered Automation Solutions

IDC interviewed organizations using AI-powered automation solutions from IBM to reveal the benefits and costs they've experienced.

Read the report (855 KB)
Combining RPA and AI digitally transforms organizations

AI extends RPA to increase business efficiency and improve the customer experience.

Read the blog post
AI-embedded resilience inside RPA

Learn why RPA with AI matters and what it's like to have smarter bots solving problems and increasing productivity.

Watch the video (04:23)
Case studies Deloitte

Deloitte reduced report preparation time from days to hours to minutes using IBM RPA software.

Primanti Brothers

The restaurant chain eliminated 2,000 manual work hours for 100% ROI in 3 months with IBM RPA.

Inter Aduaneira

Inter Aduaneira freed up thousands of manual work hours by automating shipment tracking with IBM RPA software.

Bureau voor Normalisatie

IBM RPA bot helps Belgian standards organization NBN do more in less time.

More case studies

Find out why companies are increasingly relying on IBM Robotic Process Automation.

Ratings and reviews
Optimize your RPA initiatives Jumpstart and scale your IBM Robotic Process Automation initiatives with IBM Process Mining. Optimize strategy with fact-based process insights to solve the toughest RPA project pitfalls and challenges. Learn more about IBM Process Mining Easy

Easily identify automation opportunities by visualizing how processes are working from existing business data.


Test RPA plans to see the ROI and impact on the process before implementation to manage risks and drive results.


Fast-track RPA implementation by automatically generating RPA bots from process insights and automation recommendations.

Take the next step

Discover the benefits of IBM Robotic Process Automation, driven by artificial intelligence.

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