Overview

IBM’s RPA-as-a-service offering

Going from simple, back-office task automation to scaled automation to handle customer-facing processes can be a challenge.

The IBM® Robotic Process Automation as a Service with WDG Automation offering helps you automate more business and IT processes at scale with the ease and speed of traditional RPA. Bots can act on AI insights to complete tasks with no lag time.

Popular use cases

Paperless back office

Paperless back office

Use unattended bots to automate manual tasks such as data collection and reporting, onboarding, managing orders, calculating payroll amounts and more.

Front-office support

Front-office support

Use attended bots to assist human workers to improve the quality and speed of responsiveness to customers and other stakeholders.

Self-service with virtual agents

Self-service with virtual agents

Use intelligent chatbots and interactive voice response to answer questions and handle simple tasks without human intervention.

IT management

IT management

Use unattended bots, attended bots and intelligent virtual agents to automate IT processes, such as IT help desk, service requests and event and access management.

Document processing

Document processing

Use built-in optical character recognition (OCR) to extract structured data from unstructured content to improve the accuracy and speed of document processing.

Benefits

Features

Build, run and monitor your bots

Check out low-code and AI features.

Explore RPA as a service

Discover the benefits of IBM’s AI-driven RPA offering.

More RPA offers

IBM has a partnership with Automation Anywhere. Learn more about IBM Robotic Process Automation with Automation Anywhere.