Overview

Quickly scale shared service support

When your employees have the right tools, you have a more efficient enterprise. Quick Scout is a SaaS chatbot solution that improves productivity and scales employee support across your shared services through AI and automation. Prebuilt skills and system integrations get you started quickly and easily.
Dialogue between Quick Scout AI and an employee

How it’s used

Human resources

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Human resources

Scale HR support to answer employee inquiries 24/7, whether it’s regarding back-to-office guidelines or this year’s benefits enrollment. Connect to Workday and other systems to automate the most common HR tasks.

Information technology

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Information technology

Bolster your Tier 0 support so your employees can easily answer their own IT-related questions. With Quick Scout scaling your IT support, your IT team can focus on higher, strategic priorities.

Benefits

Scale employee support

An AI-powered employee assistant can give your employees the support they need, regardless of company size or priority.

Deploy quicker

An intuitive skill builder and prebuilt skills let you build and deploy your virtual assistant without any coding.

Improve productivity

With AI chatbots and automation, you can complete tasks quicker and easier by eliminating the time spent understanding and navigating multiple business tools.

Reduce costs

Adopting AI and automations across your shared services encourages employee self-service, which reduces support tickets and drives efficiencies.

Features

24/7 employee support

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The Quick Scout virtual assistant provides your employees with 24/7 support. It responds across web, Slack, Teams and other channels.

Automated tasks

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Quick Scout system integrations handle your most common employee tasks by creating a seamless experience with your back-end systems.

Prebuilt skills

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Prebuilt skills allow you to quickly and easily download, refine and deploy new skills without investing in development.

AI search

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The AI search skill scans your intranet, knowledge base, and FAQ documents to quickly find answers to your employee inquiries without having to build anything.

Learn why Gartner calls IBM a Leader in Insight Engines

Enterprise security

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Enterprise-grade security ensures employee privacy, data isolation and industry regulation compliance.

IBM Watson technology

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As the foundation of the Quick Scout virtual agent, Watson offers market-leading advanced conversational AI and natural language understanding.

Get started today to improve your employees’ productivity and their enterprise support

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