IBM Sterling Partner Engagement Manager: Details

IBM Sterling® Partner Engagement Manager acts as a system of record for all partner data collected. Through an extensive workflow, role-based control, and user delegation capability, you can use Partner Engagement Manager for both upstream partner onboarding tasks as well as downstream departmental document exchanges (promotions and targeted initiatives). Partner Engagement Manager uses RESTful APIs to load on-boarding data collected into IBM Sterling B2B Integrator, IBM Sterling File Gateway or other REST-capable applications.

Partner Engagement Manager offers a self-service portal where both business users and partners can self-onboard and self-administer related contact, communications profile, and EDI envelope and transformation details without IT involvement. Partner Engagement Manager offers pre-defined flows and the ability to custom define flows for onboarding and maintenance. It also offers centralized monitoring of activity progress across a global B2B community.

Partner Engagement Manager helps manage the entire trading partner community to stay on track with partner certificates, passwords, and keys. PEM helps to ensure that communications and transactions are not delayed due to expired certificates by notifying partners in advance of the certificate expirations. This notification allows partners to take proactive action. In addition, PEM can help to automate updating contact information, keys, and passwords, assuring that the trading partner community continues to operate without delay.

Sponsor administrators can initiate Partner Engagement Manager campaigns with defined start and end dates. Activities can be shared with partners allowing them to interactively execute Partner Engagement Manager activities on an as-needed basis. Sponsors can manage partner relationships by adding them to groups or tagging partners with attributes to easily select partners with targeted messages. Sponsors can also provide system and general informational updates to targeted collections of partners using PEM’s partner grouping capabilities.

Partner Engagement Manager is offered as a containerized application to offer a great degree of portability. PEM can be deployed on premise or on the cloud provider of your choice. Now, with the Red Hat® OpenShift® Certified Containers, rapid deployment has never been easier. PEM’s modular architecture leverages RESTful APIs to enable extensibility.