Case studies
Hudson Bay Company
IBM sits down with HBC’s Ope Bakare to talk about the pandemic, customer engagement and the changing role of IT.
Follett Corporation
Unifying 1,200 independent online stores with an order management system.
Eileen Fisher
Delivering consistent, high-quality customer experiences with omnichannel order management.
Parker Hannifin Corporation
Turning supply network complexity into competitive advantage with a global order orchestration framework.
Fossil
Empowering customers to engage on any touchpoint with an omnichannel fulfillment hub.
Sally Beauty
Implementing ship-from-store capabilities in just 3 weeks to respond to growing DIY demand.
Pandora
Learn how jewelry retailer Pandora accelerated the rollout of new omnichannel fulfillment and real-time inventory management capabilities.
Analyst reports
The Order Management Market
In this IHL Executive Advisory Program Research Study, learn about key trends and drivers in the order management software market. See why IBM was ranked a leader.
Tools
Omnichannel Fulfillment Checklist
Omnichannel order fulfillment is essential for revenue growth and customer satisfaction. Use this checklist to help develop your digital transformation strategy.
IBM Sterling Order Management benefits calculator
Use our benefits calculator to estimate how IBM Sterling Order Management can help your bottom line while creating a better customer experience.
Blogs
Sophisticated inventory promising
Your superpower for next generation omnichannel experiences.
Build a more sustainable, resilient supply chain
Improve equity and transparency with efficient supply chains.
Webinar and videos
My Cloud, Your Cloud, Any Cloud—Flexible OMS Deployment Options
Learn about the multiple options for deploying Order Management.
Deliver on more customer promises
Getting your customers what they need has never been more challenging. But it is possible to manage through complexity and preserve business continuity while leaning in to cost optimization.
Certified containers
Certified containers overview
Modernize and scale your enterprise software solutions across multiple environments with IBM Certified Containers on Red Hat® OpenShift®.
Certified containers video
Watch how IBM Sterling Order Management helps Joe's local grocer provide the optimal fulfillment experience.