Case studies

Hudson Bay Company

IBM sits down with HBC’s Ope Bakare to talk about the pandemic, customer engagement and the changing role of IT.

Follett Corporation

Unifying 1,200 independent online stores with an order management system.

Eileen Fisher

Delivering consistent, high-quality customer experiences with omnichannel order management.

Parker Hannifin Corporation

Turning supply network complexity into competitive advantage with a global order orchestration framework.


Empowering customers to engage on any touchpoint with an omnichannel fulfillment hub.

Sally Beauty

Implementing ship-from-store capabilities in just 3 weeks to respond to growing DIY demand.


Learn how jewelry retailer Pandora accelerated the rollout of new omnichannel fulfillment and real-time inventory management capabilities.

Analyst reports

The Order Management Market

In this IHL Executive Advisory Program Research Study, learn about key trends and drivers in the order management software market. See why IBM was ranked a leader.


Omnichannel Fulfillment Checklist

Omnichannel order fulfillment is essential for revenue growth and customer satisfaction. Use this checklist to help develop your digital transformation strategy.

IBM Sterling Order Management benefits calculator

Use our benefits calculator to estimate how IBM Sterling Order Management can help your bottom line while creating a better customer experience.


Sophisticated inventory promising

Your superpower for next generation omnichannel experiences.

Build a more sustainable, resilient supply chain

Improve equity and transparency with efficient supply chains.

Webinar and videos

My Cloud, Your Cloud, Any Cloud—Flexible OMS Deployment Options

Learn about the multiple options for deploying Order Management.

Deliver on more customer promises

Getting your customers what they need has never been more challenging. But it is possible to manage through complexity and preserve business continuity while leaning in to cost optimization.

Certified containers

Certified containers overview

Modernize and scale your enterprise software solutions across multiple environments with IBM Certified Containers on Red Hat® OpenShift®.

Certified containers video

Watch how IBM Sterling Order Management helps Joe's local grocer provide the optimal fulfillment experience.

Other resources

Product documentation

Find answers quickly.


Gain insights on building an intelligent, self-correcting supply chain.


Get technical tips and insights from others who use this product.