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IBM Sterling Order Management: Resources

Learn how IBM supports omnichannel order management

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Solution overviews

IBM Sterling Order Management

Deliver the "perfect order" with an intelligent fulfillment platform.

Read the data sheet (PDF, 102 KB)

IBM Sterling Inventory Visibility

See it. Sell it. Manage it more profitably.

Read the overview (PDF, 1 MB)

IBM Sterling Fulfillment Optimizer with Watson

Execute optimized omnichannel fulfillment plans at the lowest cost-to-serve.

Read the overview (PDF, 115 KB)

Product demos

The Perfect Order

Explore the new standard in omnichannel fulfillment.

View the demo

Inventory visibility

See how you can say “yes” more often to your customers, while getting accurate and scalable inventory views, and maximizing inventory ROI.

Experience the demo

IBM Sterling Fulfillment Optimizer with Watson

Gain a holistic view of omnichannel operations across different functional areas.

View the demo

Case studies

Hudson Bay Company

IBM sits down with HBC’s Ope Bakare to talk about the pandemic, customer engagement and the changing role of IT.

Read the case study

Follett Corporation

Unifying 1,200 independent online stores with an order management system.

Read the case study

Eileen Fisher

Delivering consistent, high-quality customer experiences with omnichannel order management.

Read the case study

Parker Hannifin Corporation

Turning supply network complexity into competitive advantage with a global order orchestration framework.

Read the case study

Fossil

Empowering customers to engage on any touchpoint with an omnichannel fulfillment hub.

Read the case study

Analyst reports

Omni-Channel/Curbside Fulfillment Technology

This IDC study addresses how the strain on supply chains and store operations wrought by rising ecommerce has served to accelerate the adoption of technologies.

Download the paper

The Order Management Market

This 2020 IHL report takes a brief look at the overall retail Order Management Systems (OMS) software market size and value, ranking IBM as a leader.

Read the report

The Omnichannel Maturity Assessment

This 2020 Forrester report reveals why customers are demanding more, why capabilities must evolve, and how to target areas for improvement.

Read the report

The Total Economic Impact

This Forrester study helps organizations better understand The Total Economic Impact™ of IBM Sterling Order Management for B2C companies.

Read the report

B2B resources

IDC Tech Spotlight

In this paper, explore the ways in which B2B sellers are challenged to evolve their order management to be agile and best serve their customers.

Register for the report

Forrester

Enable more efficient relationships among B2B businesses, their partners and their customers with IBM Sterling Order Management.

Register for the report

Industrial point of view

Deliver on more customer promises, whether you're in wholesale distribution, manufacturing, logistics or other industrial sectors.

Read the paper

Certified containers

Certified containers overview

Modernize and scale your enterprise software solutions across multiple environments with IBM Certified Containers on Red Hat® OpenShift®.

Read the paper (PDF, 669 KB)

Certified containers video

Watch how IBM Sterling Order Management helps Joe's local grocer provide the optimal fulfillment experience.

Watch the video (02:20)

Webinars

Omnichannel order management

IDC examined the impact fulfillment can have on the customer experience.

Watch the webinar (link resides outside ibm.com)

Perfect order management

Hear about best practices for choosing a solution that meets customer needs.

Watch the webinar (link resides outside ibm.com)

Inventory visibility

Together let’s optimize your inventory.

Watch the webinar (link resides outside ibm.com)

Expert resources to help you succeed

Product documentation

Find answers quickly in IBM product documentation.

Blog

Gain insights on building an intelligent, self-correcting supply chain.

Community

Get technical tips and insights from others who use the product.

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