Manage IT and operational assets

IBM can manage all assets from one platform with IBM Maximo®. You can reduce support disconnects and costs, so service management processes can be applied to all assets and services.

Create software app store

IBM BigFix creates a software app store that enables users to select software with automated approvals, accounting and deployment.

Analyze change impacts

Automated change analytics in Control Desk enable clients to understand the service impact of changes and collisions with other changes to minimize outages and issues.

Deploy self-service service catalog

Users can easily order services, chat with support, report issues, easily find solutions and track status through a seamless, brandable single point of contact.

Manage software assets

Maintain compliance, reduce software waste, manage entitlements and contracts and reclaim underused assets with IBM Control Desk's asset management capabilities.

Manage changes

Manage IT and operational assets and services in an integrated manner to streamline support, availability and reduce costs.

Manage issues

Easily manage and route incidents and requests. Check status at a glance through a streamlined dashboard.

Employ flexible pricing and deployment

Learn more

With the new IBM Cloud® DevOps for Hybrid Deployment bundle, IBM delivers a new consumption model based on FlexPoints. FlexPoints can be purchased and allocated across the applications included in the bundle according to needs of the business.

How customers use it

Enterprise service management

The IoT and many connected enterprise assets drive the need for IT service management disciplines to be extended to enterprise service management. Enterprises need to integrate service delivery and governance across their LOBs and IT functions.

IBM Control Desk for Maximo is an add-on to Maximo Asset Management and to help coordinate changes and incidents across connected enterprise assets and their interdependent IT services.

Service Portal dashboard showing Open Tickets

Enhance the value of IBM Cloud Pak for Multicloud Management with IBM Control Desk

There is an inability to synchronize service catalogs, pricing, order management, and events and incidents management between the IBM Cloud Pak® for Multicloud Management and ITSM solutions.

Control Desk integrates with monitoring and event management capabilities in the IBM Cloud Pak to detect outages and automatically open trouble tickets. You can synchronize service catalogs, pricing and order management between the IBM Cloud Pak and Control Desk.

Service Request window in Service Portal

User self-service

IT can be the bottleneck in fulfilling service requests, causing unnecessary delays and expense for the business.

Control Desk enables users to dramatically reduce time and expense to complete service requests. Users may fulfill requests for IT assets or IT services from any device.

Self Service Center Home window

Service delivery

Inefficient Service Delivery leads to customers facing delays in managing request, incident, problem, service level, remote control and DevOps.

Control Desk serves as a hub for workflow and integration. You can reduce help desk calls, service delivery times, service request response times and outages caused by changes. In addition, you can improve first call resolution and increase process speed and efficiency.

Request Services window in Self Service Center


Manual and cumbersome processes for change, configuration, service asset, release and deployment lead to customer delays and inefficiencies.

Control Desk provides single point of contact for IT and users. You can improve overall governance by consolidating and automating processes for change, configuration, service asset, release and deployment management.

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Technical details

Software requirements

A browser is required to access the application. The following browsers are supported:

  • Internet Explorer 7.0.x, 8.0x, and 11
  • Firefox 3.5x and 3.6.x
  • Safari 5.1 and Edge
  • Native browser on iOS devices (iPhone, iPod touch, and iPad) for Everyplace only
  • Native browser on devices running Android 2.1, or later, for Everyplace only
  • Native browser on Blackberry devices (6.0, or later) for Everyplace only

Hardware requirements

See Software Requirements for IBM Control Desk System Requirements.