Features
Manage IT and operational assets
IBM can manage all assets from one platform with IBM Maximo®. You can reduce support disconnects and costs, so service management processes can be applied to all assets and services.
Create software app store
IBM BigFix creates a software app store that enables users to select software with automated approvals, accounting and deployment.
Analyze change impacts
Automated change analytics in Control Desk enable clients to understand the service impact of changes and collisions with other changes to minimize outages and issues.
Deploy self-service service catalog
Users can easily order services, chat with support, report issues, easily find solutions and track status through a seamless, brandable single point of contact.
Manage software assets
Maintain compliance, reduce software waste, manage entitlements and contracts and reclaim underused assets with IBM Control Desk's asset management capabilities.
Manage changes
Manage IT and operational assets and services in an integrated manner to streamline support, availability and reduce costs.
Manage issues
Easily manage and route incidents and requests. Check status at a glance through a streamlined dashboard.
Employ flexible pricing and deployment
With the new IBM Cloud® DevOps for Hybrid Deployment bundle, IBM delivers a new consumption model based on FlexPoints. FlexPoints can be purchased and allocated across the applications included in the bundle according to needs of the business.
How customers use it
Enterprise service management
Problem
The IoT and many connected enterprise assets drive the need for IT service management disciplines to be extended to enterprise service management. Enterprises need to integrate service delivery and governance across their LOBs and IT functions.
Solution
IBM Control Desk for Maximo is an add-on to Maximo Asset Management and to help coordinate changes and incidents across connected enterprise assets and their interdependent IT services.
Enhance the value of IBM Cloud Pak for Multicloud Management with IBM Control Desk
Problem
There is an inability to synchronize service catalogs, pricing, order management, and events and incidents management between the IBM Cloud Pak® for Multicloud Management and ITSM solutions.
Solution
Control Desk integrates with monitoring and event management capabilities in the IBM Cloud Pak to detect outages and automatically open trouble tickets. You can synchronize service catalogs, pricing and order management between the IBM Cloud Pak and Control Desk.
User self-service
Problem
IT can be the bottleneck in fulfilling service requests, causing unnecessary delays and expense for the business.
Solution
Control Desk enables users to dramatically reduce time and expense to complete service requests. Users may fulfill requests for IT assets or IT services from any device.
Service delivery
Problem
Inefficient Service Delivery leads to customers facing delays in managing request, incident, problem, service level, remote control and DevOps.
Solution
Control Desk serves as a hub for workflow and integration. You can reduce help desk calls, service delivery times, service request response times and outages caused by changes. In addition, you can improve first call resolution and increase process speed and efficiency.
Governance
Problem
Manual and cumbersome processes for change, configuration, service asset, release and deployment lead to customer delays and inefficiencies.
Solution
Control Desk provides single point of contact for IT and users. You can improve overall governance by consolidating and automating processes for change, configuration, service asset, release and deployment management.
Technical details
Software requirements
A browser is required to access the application. The following browsers are supported:
- Internet Explorer 7.0.x, 8.0x, and 11
- Firefox 3.5x and 3.6.x
- Safari 5.1 and Edge
- Native browser on iOS devices (iPhone, iPod touch, and iPad) for Everyplace only
- Native browser on devices running Android 2.1, or later, for Everyplace only
- Native browser on Blackberry devices (6.0, or later) for Everyplace only
Hardware requirements
See Software Requirements for IBM Control Desk System Requirements.