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What it can do for your business

Managing multi-vendor, multicloud environments has become an increasingly complex task. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best practice-based service desk capabilities.



Reduce help desk calls

The Service Catalog and Enterprise App Store allow users to select available services and deploy approved software to their devices without help from IT staff.

Improve first call resolutions

IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration and change information.

Reduce outages

Organizations can lower business risk by using advanced impact analysis and automated change procedures to ensure integrity of existing infrastructure and multicloud environments.

Improve IT asset utilization

Gain significant savings per year in reducing software license waste due to bad asset management across traditional infrastructures and multicloud environments.

Improve control of IT environments

Get a holistic view of your IT environments supporting business critical applications. Reduce outages with effective governance of traditional and multicloud infrastructures.

Improve service level objectives

Manage IT services and IT operations in context of business objectives and commitments.

Key features

  • Manage IT operational assets
  • Create software app store
  • Analyze change impacts
  • Use self-service service catalog
  • Manage software assets
  • Manage changes
  • Manage issues
  • Employ flexible pricing and deployment


Which option is right for you?

30-day free trial

Experience IT asset and service management from a common control center

IBM Control Desk on Cloud

Provide organizations with a full range of IT service management capabilities that are deployed as Software-as-a-Service.

IBM Control Desk on Cloud Enterprise

Support both complex IT service management and enterprise service management scenarios with IBM Control Desk on Cloud Enterprise and IBM Control Desk on Cloud Enterprise Plus.

IBM Control Desk

Provide a full range of IT service management capabilities deployed on-premises.

IBM Control Desk for Maximo

Enable clients to take control of business systems that span connected enterprise assets, IT assets and IT services on top of IBM Maximo®.