Accelerate response and recovery
The first step in resolving an IT issue is understanding its full scope and likely root cause, a process that takes time and expertise, increasing mean time to repair (MTTR). IBM® Instana® Observability delivers intelligent incident investigation powered by agentic AI to accelerate and improve root cause analysis.
With a single click, Instana launches an autonomous, AI-driven investigation that examines all relevant services, dependencies, infrastructure layers and events in real-time. The AI agent evaluates hypotheses, traces symptom propagation, correlates contributing changes and automatically gathers evidence. Teams get a complete, validated view of what happened, why, where and how it affected users, all within minutes, without switching dashboards or stitching data manually.
Key features
- Investigate
- Remediate
- Automate
- Document
- Explore
Investigate fully with a single click
- Launch an agentic AI investigation into an incident and Instana will immediately build a hypothesis to identify details of the incident—where it occurred and its impact, delivering complete knowledge of the incident in seconds.
- Instana displays the reasoning and actions of the AI agent in real-time, allowing you to supervise its train of thought and validate the findings.
Remediate quicker
- After verifying Instana’s hypothesis of the cause of the incident, it’s time to remediate. Instana uses agentic AI to create a step-by-step runbook of actions.
- Maintain full control over what actions are implemented.
Automate to further reduce MTTR
- With a couple of clicks, Instana creates a Bash script or Ansible playbook for each remediation step.
- Export your script to GitHub or Gitlab for review, testing and deployment.
Let AI do the manual work
- Instana automatically documents every step of the AI agent’s investigation: the hypotheses tested, evidence collected, components inspected, and the reasoning behind each conclusion.
- This produces a clear, auditable narrative for postmortems, compliance needs, handoffs and cross-team communication, without manually assembling notes or screenshots. With one click, Instana can also generate a consolidated summary.
Use the chat agent to explore the incident
A prompt library within the chat assistant provides sample questions or prompts you can ask the agent.
Application, infrastructure, and event data can be presented in table and graph form.
See how it works with an interactive demo
Benefits
Launch a full agentic AI investigation into an incident with a single click to identify details of the incident, where it occurred and its impact.
Employ gen AI to create a step-by-step runbook of actions to remediate the incident and create a Bash script for each step, saving development time.
Generate an instant summary of the incident, including probable root cause, business impact and actions performed to share with stakeholders.
Use the AI chat assistant to ask for further analysis, dive into the data without leaving the incident page or generate charts and graphics to better understand the issue.