Application incident remediation

Solve issues before they impact your customers with AI-infused decision making
Flow diagram of incident remediation process
What if you could catch issues before they impact your customers?

In today's ever-changing digital landscape, IT operations face an unprecedented challenge: the sheer volume and complexity of application data. Traditional human analysis alone is insufficient to eradicate the challenges posed by the dynamic nature of cloud-native environments. To address these challenges, artificial intelligence (AI) promises to process vast amounts of data in real-time, providing insights that humans might inadvertently overlook.

With the Instana® automated incident remediation, you can bring application downtime to near zero through quick incident management and efficient issue resolution. Automating incident remediation frees up valuable DevOps, SRE and developer resources, allowing teams to:

  •  Focus on strategic initiatives and innovation rather than firefighting

  • Meet service level objectives and agreements (SLO/SLA), and contractual stakeholder obligations to maintain a competitive edge in the market

  • Reduce mean time to repair (MTTR) with intelligent, automatic incident detection using SmartAlerts, and an extensive Action Catalog that provides insights, that your team can use to create an incident response plan with actions to streamline remediation

Benefits
Speed up incident response and resolution

 Real-time insights that discover application performance and integrity issues, set mitigation processes, protect sensitive information and fix issues before they impact customers.

Increase productivity

Automated real-time problem detection, mapping, tracing and profiling make SREs and DevOps more efficient, letting them spend more time on innovation to boost cybersecurity and response efforts.

Take pre-emptive actions

Predictive insights to prevent future incidents by analyzing historical data and current trends for managed detection and better security incident controls.

Eliminate time-consuming war rooms

Real-time observability and automated remediation reduce the need for manual intervention, allowing teams to concentrate on driving business value and delivering exceptional customer experiences.

Features
Instana product UI dashboard screenshot for overview page
Automatic 1-second data ingestion

Real-time data ingestion gives Instana’s AI algorithms a complete endpoint view of traces, logs, metrics and topology to empower your incident response team with more accurate recommendations.

Instana product UI dashboard screenshot showing alerts
Adaptive baselines and predictive alerting

Proactively prepare for avoiding data breach and security incidents, by equipping your incident response teams with prescriptive recommendations.

Instana product UI dashboard screenshot showing incident and event correlation
Incident and event correlation

Map affected systems, business processes, application and entities to better optimize remediation efforts toward problems rather than individual symptoms.

Instana product UI dashboard screenshot showing event data
Dynamic probable root cause analysis

Pinpoint the faulty component and the conditions surrounding it, for faster incident response process and remediation of issues.

Instana smart alerts product screenshot that shows incident timeline, triggering and related events
Incident summarization

Condense complex incidents into easily digestible summaries, allowing IT teams to swiftly understand pressing issues.

Instana product UI dashboard screenshot showing recommended actions
Generative AI automation catalog

Use the power of watsonx.ai™ to leverage trusted, accurate recommendations on how to best diagnose and remediate incidents.

Results
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70%

Reduce mean time to repair by 70%.

90%

Reduce the developer time spent troubleshooting by 90%.

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75%

Respond to incidents 75% faster.

Take the next step

IBM Instana Observability gives everyone across the enterprise user-friendly access to the data they want with the context they need to deliver rapid issue prevention and remediation.

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