Frequently asked questions

For individuals

Will I be required to use Digital Health Pass?

No, using Digital Health Pass technology is voluntary. Digital Health Pass can provide a convenient and secured alternative way for you to manage and control sharing your COVID-19 health credentials.

What if I don’t have a smartphone?

As a user, you can manage your COVID-19 health credentials in an encrypted wallet on your phone or as printed records in the form of secure QR codes. This is useful for people who don’t have a smartphone.

What can I expect when using Digital Health Pass at a participating business?

When you visit a participating business, a staff member can use the Digital Health Pass Verifier app to confirm your COVID-19 health credential is valid. They may also ask you for a photo ID that contains your name and birth date to verify the pass belongs to you. Adults may hold COVID-19 health credentials for minors or elders in their care on the same device.

How do I present my pass for entry into a participating business?

You can either present the COVID-19 health credential on your smartphone via the Digital Health Pass Wallet app or show a printed record with a secure QR code. You do not need a smartphone to present a pass. 

What personal information can businesses and venues see when they scan my pass?

This may vary depending on an organization’s requirements and how the COVID-19 health credential was generated.  So, when a participating business scans your secure QR code, they should only see if your pass is valid, along with any personal information you have consented to be used for your COVID-19 test result or vaccination verification.  This may include information necessary to confirm your identity such as your name and birth date. 

Will IBM or other businesses that scan my Digital Health Pass have access to my health information?

No, Digital Health Pass represents your personal health information only by a unique set of numbers and letters – shown as a QR code. You are in control of your information, determining what you share, with whom and for what purpose. IBM and verifying organizations cannot access your encrypted wallet.

Is Digital Health Pass a contact tracing application?

No, Digital Health Pass is not a contact tracing app and does not track your location. Simply put, Digital Health Pass is a secured digital alternative to COVID-19 paper vaccination cards or test results and provides a convenient option for you to manage and share that you’ve been vaccinated or tested negative for COVID-19 when you choose.

Frequently asked questions

For organizations

What application do organizations use to verify individuals’ health status?

Organizations can download the IBM Digital Health Pass Verifier app to confirm COVID-19 test results or verification of vaccination for individuals entering their site. Verifying organizations need to register with the IBM Digital Health Pass platform prior to use. Individuals can download the complementary Digital Health Pass Wallet app to manage and share their status, based on COVID-19 test results or vaccination records, via their smartphone or a printed record with a secure QR code, as they enter an organization’s physical location.

What flexibility do I have in terms of the criteria used to verify COVID-19 health credentials?

For verifying organizations, like airlines, worksites and entertainment venues, Digital Health Pass gives you the flexibility to verify COVID-19 health credentials based on criteria you set for entry to a specific location.

Is Digital Health Pass interoperable with other tech platforms?

Digital Health Pass supports existing data and interoperability standards, is aligned to emerging industry standards, and was developed to integrate into other applications and existing organizational networks. IBM is participating in the Vaccination Credential Initiative (VCI), Good Health Pass Collaborative, WHO Smart Vaccination Working Group and Linux Foundation Public Health to help establish and align with global standards for digital health passes and seamless interoperability across solutions.

What data does the Digital Health Pass Verifier app collect or store?

When you register your business, you will share its name, industry and the zip code where it will validate passes. When you scan a pass, the app collects analytics about the type of pass and the result of the scan.

What type of data does IBM collect or store?

IBM does not collect or process any personal information without your consent and does not store any personally identifiable information (PII) on the Digital Health Pass blockchain platform. Personal information remains securely encrypted in the Digital Health Pass Wallet app on an individual’s phone.

Will I be able to access personal health information about my customers or employees?

As a business, the only information you can see through the Digital Health Pass Verifier app is the status of a pass as well as the pass holder’s name and birth date, so it can be verified against a photo ID. This information remains securely encrypted on the verifying organization’s device(s).

How can my business begin using Digital Health Pass?

If you’re representing an organization that needs to verify COVID-19 test results or vaccination records, such as an airline, entertainment venue, university or employer, contact us here. If you’re a provider, lab, pharmacy or other facility that administers COVID-19 tests or vaccines, join our network here.

What role does blockchain play in the Digital Health Pass solution?

Privacy and security are key to Digital Health Pass. Digital Health Pass is built on IBM Blockchain technology. Digital Health Pass uses a decentralized identity architecture underpinned by W3C Open Software Standards. Unlike traditional data exchange which happens between organizations—with the individual providing consent but fundamentally excluded from the data exchange—a decentralized identity architecture allows the individual to become an active participant, giving them control over their data and the ability to choose how it will be used. 

Decentralized identity can allow pharmacies, labs and providers to issue verifiable data to an individual. It allows individuals to share that data or subset and a receiving organization to verify validity of the credential. Trust in the data exchanged is achieved through a distributed ledger, with strict governance practices and verification of signatures. No personal information (PII) is stored in the ledger.