Get answers to the most commonly asked questions about this product.
Getting started with this product
What's included in the Free Edition of Cloud Identity?
The Cloud Identity Free Edition allows for up to 5 applications to be onboarded using SAML2.0, OpenID Connect, or OAuth2 clients, without expiration, allowing organizations to try the full CI platform without interruption.
What is the Service Level Agreement for Cloud Identity?
Cloud Identity's availability has 99.9% uptime guaranteed. Customers can monitor the uptime of the Cloud Identity service.
How does Cloud Identity support multi factor authentication for VPNs?
IBM Cloud Identity includes a RADIUS client that can serve as an authentication mechanism for VPN connections and other systems that support the RADIUS protocol. You can download the Linux PAM installation files from IBM X-Force Exchange's App Exchange.
What user authentication methods does Cloud Identity offer?
Cloud Identity offers time-based one-time passwords (TOTP), email one-time passwords (Email OTP), SMS one-time passwords (SMS OTP), and the IBM Verify Mobile Multi-Factor Authenticator for mobile push notifications.
Other common questions
I'm an IBM Security Access Manager customer. Does Cloud Identity work with ISAM?
Yes, Cloud Identity and ISAM are jointly entitled and work together seamlessly. You can enable a Cloud Identity subscription directly from your administrative console. For more information on integration scenarios, read the datasheet.
Does Cloud Identity support SCIM for user provisioning?
Yes, IBM Cloud Identity supports user provisioning APIs that follow SCIM.
Can I protect my on-premise applications with Cloud Identity?
Yes, IBM Cloud Identity works hand in hand with IBM Security Access Manager to protect older authentication protocols. In fact, IBM Security Access Manager is included with a purchase of Cloud Identity Connect at no extra charge.
Can I use Cloud Identity for customers and for employees?
Cloud Identity can be utilized to support both customer or consumer (cloud directory and social authentication) use cases as well as employee single sign on use cases, all within one unified platform.