Frequently asked questions

How do I access technical support for IBM Clinical Development?

Access technical support by clicking the link below.

Is IBM Clinical Development ISO 9001 certified?

Certification is given to companies. An organization can become ISO 9001:2015 certified, and the product or service is developed under that certified organization.

Is the ISO 9001:2015 certification performed by an auditor or self-assessed?

The IBM Watson Heath QMS is certified for ISO 9001:2015 by the certification provider SGS.

Is the Watson Health quality management system accessible to vendor audits?

Our QMS is accessible to clients during an audit.

How can I get a copy of the ISO 9001:2015 certificate?

Does IBM Clinical Development allow for customer audits?

Yes. Based on your service level agreement, IBM is committed to meeting your technical needs.

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