Frequently asked questions

What does "unified platform" mean?

This means that, regardless of where you are in the world, you and your team can log in to the same platform to access all your trials, reports and other critical modules. We’ve designed IBM Clinical Development and all its modules to operate on the same code base, accessible with a single sign-on. So you can spend more time accelerating your trials instead of remembering different passwords and bookmarking multiple pages.

How many trials and how many organizations use IBM Clinical Development?

More than 280 organizations, including CRO, pharmaceutical and medical device companies, have trusted IBM Clinical Development with more than 3,000 trials around the world across all phases and therapeutic areas. Speak with an IBM sales representative to learn why CRO, pharmaceutical and medical device companies trust IBM Clinical Development with their most critical trials, including COVID-19 and Ebola vaccines (02:08).

How many languages can I use with IBM® Clinical Development?

IBM Clinical Development offers 50+ languages and dialects – enabling your team to manage global trials, maximize participant engagement and minimize translation delays.

How can IBM Clinical Development help CROs?

As an experienced CRO leader, you know that competition is fierce, and sponsors expect more value, speed and results. The last thing you need is loss of control because of technology that’s difficult to use or that causes unexpected delays and additional costs. Your team needs a clinical data management system that gives you control and more confidence to bid and differentiate.

With IBM Clinical Development, you are in full command of every aspect of your trials--from designing workflows, delivering fresh insight to your sponsors and forecasting costs to building diaries for your participants. IBM Clinical Development empowers you to wait for no one. Choose IBM Clinical Development, the right technology to help you stand out from your competitors, today.

How can IBM Clinical Development help pharmaceutical and biotech companies?

Because drug development is already filled with challenges, the last thing you need is loss of control over clinical trials because of technology that’s difficult to use or that causes unexpected delays and additional costs. Your team needs a unified clinical data management system that gives you complete control, predictable outcomes and proven security.

With IBM Clinical Development, you are in full command of every aspect of your trials—from designing workflows and applying rapid post-live amendments to building diaries for your participants. IBM Clinical Development empowers you to take control in every stage. Choose IBM Clinical Development today for the right technology to accelerate with confidence.

How can IBM Clinical Development help medical device companies?

Because quickly and efficiently delivering your medical devices to patients is challenging, the last thing you need is loss of control over clinical trials because of technology that’s difficult to use. That causes unexpected delays and additional costs. Your team needs a unified clinical data management system that gives you complete control, predictable outcomes and proven efficiency.

With IBM® Clinical Development, you are in full command of every aspect of your trials--from designing workflows, leveraging DICOM and forecasting costs to building diaries for your participants. IBM Clinical Development empowers you to wait for no one. Choose IBM Clinical Development, the right technology to accelerate your medical device trials, today.

How does IBM Clinical Development help site users?

Your sites play a critical role in the success of clinical trials, and the technology you use should make the day-to-day easy for everyone. Sites all over the world trust and appreciate IBM Clinical Development because of its intuitive, easy to learn interface and powerful modules that are proven to save time and costs. With a single sign-on, site users can access all their trials without the need for multiple logins or weblinks.

IBM Clinical Development ePRO/eCOA (01:15) module is a sleek, simple to use application designed to make it easy for both site users and participants to maximize engagement. Our eConsent (01:15) module makes delivering remote consent simple. And it ensures all signatures are signed on the right version – no more lost paperwork, version control issues or missing signatures! Finally, if site users need help, the world-class support team of IBM is available 24 hours a day, every day of the week.

I need to maximize participant engagement and retention. How does IBM Clinical Development help?

Participant retention and engagement are more important than ever, and you need technology that keeps the participants and their needs in mind. IBM Clinical Development’s powerful eCOA/ePRO and eConsent (01:15) modules are optimized to make hybrid and decentralized trial participation simple, from entering diaries and vitals, to remote consenting. This allows your team to access updated, quality participant data from anywhere in the world. Speak with an IBM representative to learn how you can take control of participant engagement with IBM Clinical Development.

I need to build and manage hybrid or decentralized trials. How does IBM Clinical Development help?

With over 1 million ePRO submissions and a powerful, flexible suite of modules that can be customized to suit any trial, IBM Clinical Development can help. We have a proven track record of empowering life science organizations to deliver successful hybrid and decentralized trials. This unified, cloud-based platform helps your team to access critical data anytime and anywhere in the world. And our powerful eCOA/ePRO and eConsent (01:15) modules are optimized to make hybrid and decentralized trial participation simple, from entering diaries and vitals, to remote consenting – ensuring updated, quality participant data in every trial.

Can I get certified to be an IBM Clinical Development study designer?

Yes! Contact us to learn more and join hundreds of happy IBM Clinical Development study designers who are using our solutions to accelerate their trials.

How can I get a demo?

Please connect with an IBM sales representative to schedule a personalized demo session for you and your team. We are confident you will see why hundreds of CRO, pharmaceutical and medical device companies trust IBM Clinical Development with their trials!

How do I access technical support for IBM Clinical Development?

Access technical support by clicking the link below.

Is IBM Clinical Development ISO 9001 certified?

Certification is given to companies. An organization can become ISO 9001:2015 certified, and the product or service is developed under that certified organization.

Is the ISO 9001:2015 certification performed by an auditor or self-assessed?

The IBM Watson Heath QMS is certified for ISO 9001:2015 by the certification provider SGS.

Is the Watson Health quality management system accessible to vendor audits?

Our QMS is accessible to clients during an audit.

How can I get a copy of the ISO 9001:2015 certificate?

Does IBM Clinical Development allow for customer audits?

Yes. Based on your service level agreement, IBM is committed to meeting your technical needs.

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