Overview
Technology that puts citizens first
Citizens who need assistance from social services can face many barriers in understanding the benefits they may qualify for. IBM Citizen Engagement is a social work case management platform that helps citizens and caseworkers navigate the complexities of social service programs.
How it's used
Cash assistance
Uncomplicated financial aid
IBM Citizen Engagement offers a simplified intake process that helps people apply for multiple types of aid at once.
Food assistance
Deliver food benefits
IBM Citizen Engagement helps citizens apply for food assistance through SNAP/TANF in the privacy of their home.
Unemployment benefits
A clear path to employment
IBM Citizen Engagement helps caseworkers focus on and prioritize people who need extra help getting back to work.
Childcare
Simplify care resources
IBM Citizen Engagement makes care resources accessible for busy parents with options to manage benefits online.
Benefits
Cloud
Pre-built
Rapid implementation
Configurable
Artificial intelligence
Modular
Features
Key features of IBM Citizen Engagement
Pre-built business processes
Comes with pre-defined processes for screening and online applications designed specifically for governments.
Virtual assistant
Embeds an AI-powered assistant that responds to citizens with accurate and reliable answers to common questions.
Verifications
Citizens are notified when they need to provide supporting documentation and can upload documents directly.
Built-in accessibility
This solution meets Section 508/WCAG accessibility standards with an AA rating and a mobile-first inclusive design.
User-centered design
Citizens are guided through triage, screening, application and other processes with a simple, intuitive interface.
Security & scalability
Built with modern technologies to provide a platform that is scalable and secure.
Extendable & interoperable
Legacy systems can be modernized with REST APIs and other integration features that connect to backend systems.
Flexible deployment
This solution can be deployed anywhere, including on premises, cloud and hybrid cloud environments.
Client success stories
Related products
Child Welfare
Transform child welfare service delivery with a proven case management platform.
Eligibility and Entitlement
Create a modern program infrastructure to streamline eligibility & entitlement processes.
Social Program Management
Deliver smarter social programs and improve services with an industry-leading platform.
Next steps
Learn more about the available features and explore options based on your needs.