Key features of IBM Citizen Engagement
Citizens can complete a self-screen for multiple programs at once and be directed to appropriate benefits, services or referrals.
Forms are pre-populated with screening data to make applications faster and easier for citizens to complete.
Citizens can manage all their applications, benefits, supporting documentation and more through a personalized account.
The pre-defined business processes for screening citizens and providing online applications can be customized and configured in weeks instead of months.
This AI-powered chatbot can respond to your citizens’ questions with accurate and reliable answers, which can help reduce the burden on call centers and in-person assistance.
Citizen Engagement meets the high accessibility standards outlined in Section 508/WCAG guidelines with an AA rating using a mobile-first inclusive design.
Citizens will be able to access a simple, consistent human-centered experience from any device that guides them through triage, screening, application and ongoing processes.
Security & scalability
The system is fully secure, performant and scalable with many live implementations that are serving up to thirty million citizens across five countries in eight different languages.
Flexible & extendable
The included REST APIs can be integrated with a range of back-office systems, and the system can be deployed anywhere, including on premises or cloud environments, according to your needs.
Learn more about the available features and explore options based on your needs.