Feature spotlights

Configurable domain-specific business processes

Configurability provides the means to add/remove/modify functionality without costly and time-consuming coding. Citizen Engagement configuration tools enable administrators and staff to modify out-of-the box content and add organization-specific content without software code changes.

Human-centered design

Leverage the expertise of IBM Design and deliver the kind of experience that citizens have come to expect.

Design system built for government

Design and build responsive and accessible web experiences better and faster with a web design system that has been designed from the ground up to meet the needs of modern government. Incorporating the latest best practice and technologies such as the React JavaScript library and providing pre-built UI components, UX guidelines, page templates and examples.

Accessibility out of the box

Enable citizens of all abilities and languages to access services with a solution that meets the high accessibility standards outlined in Section 508/WCAG guidelines with an AA rating. Leverage guidance to ensure that any extensions and customizations also comply with Section 508 and WCAG guidelines.

Security, performance and scalability

IBM Watson Health Citizen Engagement leverages the best of IBM’s security, performance and scalability capabilities and is currently available to 100m vulnerable people across the globe in 8 different languages.


Extend and integrate with a range of back office systems, enabling agencies to provide a single point of contact for clients to access the services they need.

Flexible deployment options

Deploy on-premise, via the cloud as software-as-a-service (SaaS), or as a hybrid model. Depending on your business requirements, we can help assess the right option for you.

Case study

  • Pregnant woman buying groceries through public assistance programs

    NYC Human Resources Administration


    The New York City Human Resources Administration (NYC HRA) wanted to cut
    costs and improve service by enabling citizens to apply for benefits and services
    using mobile and online technology.


    NYC HRA upgraded its existing IBM Watson Health platform and made it available on multiple
    channels, including self-service kiosks in 15 offices throughout the city.
    The new platform supports seven languages and special services for the visually impaired,
    and it guides users through the application process.

Next Steps

Buy now and get started