Overview

Technology that puts citizens first

IBM Citizen Engagement gives governments ready-to-go tools for creating an accessible, user-centered benefits application process, as well as tools for ongoing benefits management, payments, customer support and more. With pre-configured processes designed specifically for governments, you can build and deploy a custom experience that meets your program’s needs in as little as four weeks.

How it's used

Rental assistance

Simplified housing aid

IBM Citizen Engagement can support intuitive, 24/7 access to services that can help people avoid losing their homes.

Cash assistance

Uncomplicated financial aid

IBM Citizen Engagement offers a simplified intake process that helps people apply for multiple types of aid at once.

Food assistance

Deliver food benefits

IBM Citizen Engagement helps citizens apply for food assistance through SNAP/TANF in the privacy of their home.

Unemployment benefits

A clear path to employment

IBM Citizen Engagement helps caseworkers focus on and prioritize people who need extra help getting back to work.

Childcare

Simplify care resources

IBM Citizen Engagement makes care resources accessible for busy parents with options to manage benefits online.

Benefits

Features

Key features of IBM Citizen Engagement

Discover how IBM Citizen Engagement supports a wide range of government benefits programs.

Pre-built business processes

Comes with pre-defined processes for screening and online applications designed specifically for governments.

Virtual assistant

Embeds an AI-powered assistant that responds to citizens with accurate and reliable answers to common questions.

Verifications

Citizens are notified when they need to provide supporting documentation and can upload documents directly.

Built-in accessibility

This solution meets Section 508/WCAG accessibility standards with an AA rating and a mobile-first inclusive design.

User-centered design

Citizens are guided through triage, screening, application and other processes with a simple, intuitive interface.

Security & scalability

Built with modern technologies to provide a platform that is scalable and secure.

Extendable & interoperable

Legacy systems can be modernized with REST APIs and other integration features that connect to backend systems.

Flexible deployment

This solution can be deployed anywhere, including on premises, cloud and hybrid cloud environments.

Related products

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Eligibility and Entitlement

Create a modern program infrastructure to streamline eligibility & entitlement processes.

Social Program Management

Deliver smarter social programs and improve services with an industry-leading platform.

Next steps

Learn more about the available features and explore options based on your needs.