Technology that puts citizens first
Citizens who need assistance from social services can face many barriers in understanding the benefits they may qualify for. IBM Citizen Engagement is a social work case management platform that helps citizens and caseworkers navigate the complexities of social service programs.
How it's used
Uncomplicated financial aid
IBM Citizen Engagement offers a simplified intake process that helps people apply for multiple types of aid at once.
Deliver food benefits
IBM Citizen Engagement helps citizens apply for food assistance through SNAP/TANF in the privacy of their home.
A clear path to employment
IBM Citizen Engagement helps caseworkers focus on and prioritize people who need extra help getting back to work.
Simplify care resources
IBM Citizen Engagement makes care resources accessible for busy parents with options to manage benefits online.
Key features of IBM Citizen Engagement
Pre-built business processes
Comes with pre-defined processes for screening and online applications designed specifically for governments.
Embeds an AI-powered assistant that responds to citizens with accurate and reliable answers to common questions.
Citizens are notified when they need to provide supporting documentation and can upload documents directly.
This solution meets Section 508/WCAG accessibility standards with an AA rating and a mobile-first inclusive design.
Citizens are guided through triage, screening, application and other processes with a simple, intuitive interface.
Security & scalability
Built with modern technologies to provide a platform that is scalable and secure.
Extendable & interoperable
Legacy systems can be modernized with REST APIs and other integration features that connect to backend systems.
This solution can be deployed anywhere, including on premises, cloud and hybrid cloud environments.
Client success stories
Learn more about the available features and explore options based on your needs.