IBM Cognitive Agent Assist (CAA) is a natural language processing system based on deep learning. It supports SaaS & On-Premise deployment. On one hand, with efficient natural language processing technology, CAA system can understand the intentions of end users better. On another hand, it provides more comprehensive methods to retrieve useful information in the enterprise platform.
management and orchestration of multiple chatbot
Different Conversation Services
Adoption of Watson Conversation service. on-premise conversation service, etc.
Knowledge Management for FAQ and unstructured data; Knowledge Graph based Open QA (question clarification, inquiry & reasoning)
Feedback curation and analysis
Analytics & Reporting
Analytics & Reporting to understand user behavior
Integration framework with business systems
An automotive manufacturer
A real estate group
A large mortgage service provider