What's new?

Learn about IBM Aspera product updates from IBM engineers, executives, and partners.

Quick answers to your Aspera questions

Visit IBM's technical support resource for all IBM products and services including fixes, drivers, product documentation, IBM Redbooks® publications and white papers. Tickets can be created through the IBM Support portal.

Connect to the portal →


Support FAQs

How do I create tickets through the IBM Support portal?

Tickets can be submitted and tracked in the new IBM Support portal, which offers the following self-service capabilities:

  • Ticket creation/updates
  • Securely attached documents, files and logs for review by Support
  • Simplified search capability to view ticket history and knowledge-base artifacts

How do I open and manage cases in the IBM Support portal?

How do I conduct a search in the IBM Support portal?

How do I access the IBM Support forums?

How do I request access to my company's IBM Support account?

How do I manage my IBM Customer Number?

What are IBM policies for supporting previously released versions of Aspera products?

IBM Aspera supports upgrades of the two most recent versions of a release. Any tickets submitted for products preceding the two most recent versions will be referred to professional services for assistance to upgrade.

How do I check if my operating system or browser is supported for my Aspera product?

Let’s discuss your data transfer needs