Get answers to common support questions and discover documentation
Access a set of REST interfaces that provide control of the IBM Aspera transfer platform.
The IBM command line client enables headless automation of Aspera transfers.
IBM Aspera Transfer SDK is an easily embeddable version of the REST Interfaces.
Get started quickly with the help center for both IBM Aspera admins and users.
With the IBM Aspera Connect SDK, you can embed IBM Aspera capabilities in your web applications.
Support FAQs
Submit and track tickets in the new IBM Support portal, which offers the following self-service capabilities:
- Ticket creation and updates
- Review of securly attached documents, files and logs
- Simplified search capabilities to view ticket history and knowledge-base artifacts
Follow the steps in this article and learn how to open an IBM Support case.
Watch the video outlining how to use the IBM Support community forums.
Watch the video, for account administrators, demonstrating the steps to manage support access requests to your company’s Support account.
IBM Aspera supports upgrades of the two most recent versions of a release. Tickets submitted for products preceding the two most recent versions will be referred to professional services for assistance to upgrade.
Developer FAQs
Visit the IBM Support portal to open a support case and access the support guide.
Leverage Aspera SDKs for all developers at no additional cost. Purchase a premium developer subscription to access the IBM Aspera support team.
Allow third-party developers to integrate Aspera transfer technology into their streaming applications with the Aspera FASPStream SDK. This lets applications send byte-stream data as it’s being captured or created, or forward it to an endpoint that can utilize the data stream as it’s being received.
Work with REST APIs and native libraries for Python, Java, .NET, C++, C#, Node.js, and iOS and Android mobile operating systems.
Visit the IBM Aspera API Hub and open the guide for your desired SDK.
The IBM partner ecosystem is composed of hundreds of industry-leading technology partners that integrate superior transport capabilities into their own offerings. No matter what your specific data transfer requirements are, IBM Aspera’s international network of expert reselling partners and distributors can provide you the capabilities you need.