How do I create tickets through the IBM Support portal?
Tickets can be submitted and tracked in the new IBM Support portal, which offers the following self-service capabilities:
- Ticket creation/updates
- Securely attached documents, files and logs for review by Support
- Simplified search capability to view ticket history and knowledge-base artifacts
How do I open and manage cases in the IBM Support portal?
How do I conduct a search in the IBM Support portal?
How do I access the IBM Support forums?
How do I request access to my company's IBM Support account?
How do I manage my IBM Customer Number?
What are IBM's policies for supporting previously released versions of Aspera products?
IBM Aspera supports upgrades of the two most recent versions of a release. Any tickets submitted for products preceding the two most recent versions will be referred to professional services for assistance to upgrade.