This Statement is effective as of September 29, 2016, and as modified effective December 5, 2017.

This IBM Privacy Shield Privacy Policy for Cloud Services (the “Policy”) applies to the IBM Infrastructure-as-a-Service, Platform-as-a-Service, Software-as-a-Service, and other hosted offerings that are Privacy Shield certified (“Privacy Shield-Certified Cloud Services”). A list of these offerings is provided below; if an offering is not on this list, it is not covered by the Privacy Shield.

As the Privacy Shield only applies to personal data transferred from European Economic Area (EEA) and from Switzerland to the United States, this Statement only applies to personal data from the EEA and Switzerland that is hosted in the United States through the Privacy Shield-Certified Cloud Services or for select offerings when the data is hosted outside the United States but the Cloud Service processing is temporarily directed to a United States data center to enable continued availability and resiliency. This Policy does not otherwise apply when clients choose to have their offering content hosted in other countries.

IBM’s Privacy Shield-Certified Cloud Services process content (which may include the personal data of individual end users) on behalf of enterprise clients. In this scenario, and as provided below, IBM may direct inquiries from individual end users to the enterprise client that oversees the use of their personal data.

All personal data received from the EEA and Switzerland in connection with Privacy Shield-Certified Cloud Services is subject to the Privacy Shield principles as described in the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework, respectively, which apply to all IBM affiliates that process personal data associated with Privacy Shield-Certified Cloud Services.

To learn more about the Privacy Shield Program, or to view the certification applicable to certain IBM Cloud Services, please visit

Personal Data: Types and Purpose for Use

The types of personal data that Privacy Shield-Certified Cloud Services collect will vary based on the type and nature of each offering, and is described in its offering documentation (searchable via this link) or as otherwise provided by IBM. IBM uses such personal data as needed to deliver the Cloud Service, along with additional purposes that may be described in the corresponding TD or Attachment.

Use of Subprocessors

IBM may use processors and subprocessors (including personnel and resources) in locations worldwide to deliver the Cloud Services. A list of subprocessors is available upon request. If IBM subcontracts the performance of any of the Cloud Services pursuant to any Attachment or TD, IBM will be liable to the Client for the acts and omissions of IBM subcontractors as if they were the acts or omissions of IBM under the agreement governing the Cloud Services (subject to the limits and exclusions of liability).

Regulatory Authority and Disclosures

IBM is subject to investigatory and enforcement powers of the Federal Trade Commission in the United States in connection with its Privacy Shield program. IBM may also be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Additional Information for End Users

If end users have any questions or complaints concerning IBM’s processing of personal data on behalf of an IBM enterprise client, they are invited to contact the enterprise client directly, or they may contact IBM at End users who wish to access the personal data that IBM hosts on behalf of an enterprise client, or to make choices concerning their data, are invited to contact the enterprise client directly.

Dispute Resolution

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at In addition, and as described in the Privacy Shield Principles, you may also have the option of invoking binding arbitration after other dispute resolution procedures have been exhausted.

Account Data

Account data -- i.e. all information about IBM’s clients or their users provided to or collected by IBM (including through tracking and other technologies, such as cookies) – is covered by the IBM Online Privacy Statement, available at

Privacy Shield-Certified Cloud Services


  • IBM Cognos Analytics on Cloud
  • IBM Cognos Controller
  • IBM Content Manager Enterprise Edition on Cloud
  • IBM Decision Optimization on Cloud
  • IBM Incentive Compensation Management on Cloud
  • IBM Open Pages GRC on Cloud
  • IBM Regulatory Compliance Analytics
  • IBM SPSS Statistics Subscription
  • IBM SPSS Modeler Gold on Cloud
  • IBM SPSS Modeler Subscription
  • IBM TM1/Planning Analytics
  • IBM Watson Analytics
  • IBM Watson Analytics for Social Media


  • IBM Bluemix Infrastructure Services (formerly known as SoftLayer for Bare Metal, Virtual & Storage)
  • IBM Bluemix Platform
  • IBM Bluemix Private Cloud – Dedicated and Local
  • IBM Bluemix Private Cloud with Red Hat
  • IBM Bluemix: IBM Object Storage for Bluemix (IaaS)
  • IBM Cloud App ID
  • IBM Cloud Certificate Manager
  • IBM Cloud for SAP Applications
  • IBM Cloud for Oracle Solutions
  • IBM Cloud Foundry Enterprise Environment
  • IBM Cloud Managed Services
  • IBM Cloud Object Storage Dedicated
  • IBM Cloud Object Storage Select
  • IBM PureApplication
  • IBM SmartCloud for Managed Application Services (SC4MAS 2012.1)
  • SoftLayer for Bare Metal, Virtual, and Storage (now known as IBM Bluemix Infrastructure Services)

Collaboration Solutions

  • IBM Watson Workspace and Work Services
  • IBM Workflow Services for Box Relay

Cognitive Process Services

  • IBM Integration Services-Standard

Hybrid Cloud: Dev Ops/Hybrid Cloud Mgmt

  • IBM Alert Notification
  • IBM Cloud Application Performance Management (formerly known as “IBM Performance Management on Cloud”)
  • IBM Cloud Event Management
  • IBM Control Desk on Cloud
  • IBM Predictive Insights on Cloud
  • IBM Runbook Automation

Hybrid Cloud: Hybrid Integration

  • IBM API Connect on Bluemix
  • IBM API Connect Test and Monitor on Cloud (also known as “IBM API Connect Test and Monitor”)
  • IBM App Connect on Bluemix
  • IBM App Connect Personal
  • IBM App Connect Professional (formerly known as IBM Cast Iron Live)
  • IBM Aspera Files
  • IBM Aspera on Cloud
  • IBM Business Automation Content Services on Cloud
  • IBM Business Automation Workflow on Cloud
  • IBM Cloud High-Speed Transfer Service
  • IBM Integration Bus on Cloud
  • IBM Message Hub
  • IBM Secure Gateway on Bluemix
  • IBM Watson Machine Learning Services

Hybrid Cloud: Smarter Process

  • IBM Blueworks Live
  • IBM Business Process Manager Hybrid Entitlement
  • IBM Business Process Manager on Cloud
  • IBM Business Rules for Bluemix
  • IBM Decision Composer
  • IBM Globalization Pipeline for IBM Cloud
  • IBM Operational Decision Management on Cloud

IBM Analytics Platform & Cloud Data Services

  • IBM Analytics Engine
  • IBM Analytics for Apache Spark
  • IBM Analytics for Apache Spark on Bluemix
  • IBM BigInsights on Cloud
  • IBM Bluemix Data Connect
  • IBM Bluemix Lift
  • IBM Case Manager on Cloud
  • IBM Cloud Activity Tracker
  • IBM Cloud Container Registry
  • IBM Cloud Container Service
  • IBM Cloud Log Analysis
  • IBM Cloud Object Storage
  • IBM Cloud Object Storage (IaaS)
  • IBM Cloud Functions
  • IBM Content Foundation on Cloud
  • IBM Content Manager OnDemand on Cloud
  • IBM DB2 Warehouse on Cloud (formerly known as "IBM dashDB for Analytics”)
  • IBM DB2 on Cloud (formerly known as "IBM dashDB for Transactions”)
  • IBM Datacap on Cloud
  • IBM DB2 Hosted (formerly known as "IBM DB2 on Cloud)
  • IBM Geospatial Analytics for Bluemix
  • GitHub Enterprise on IBM Cloud Dedicated
  • IBM Informix on Cloud
  • IBM Master Data Management on Cloud
  • IBM Mobile Analytics for Cloud
  • IBM MobileFirst Platform Foundation (aka Mobile Foundation Service)
  • IBM Push Notification for IBM Cloud
  • IBM Streaming Analytics

Industry Solutions

  • IBM Algo Credit Manager Single View of Risk
  • IBM Blockchain Document Store
  • IBM Client Insight for Wealth Management on Cloud
  • IBM Customer Insight for Banking on Cloud
  • IBM Customer Insight for Insurance on Cloud
  • IBM Sales Performance Management Sales Planning
  • IBM Surveillance Insight for Financial Services on Cloud

Internet of Things: Automotive

  • IBM IoT for Automotive

Internet of Things: Connected Products

  • IBM Internet of Things for Connected Products

Internet of Things: Continuous Engineering

  • IBM Collaborative Lifecycle Management on Cloud
  • IBM DOORS Next Generation on Cloud
  • IBM Engineering Lifecycle Manager on Cloud
  • IBM IoT Continuous Engineering on Cloud
  • IBM Rational Quality Manager on Cloud
  • IBM Rhapsody Design Manager on Cloud
  • IBM Team Concert on Cloud
  • IBM Track and Plan on Cloud

Internet of Things: Enterprise Asset Mgmt

  • IBM Enterprise Asset Management Flex on Cloud (Maximo)
  • IBM Enterprise Asset Management Fundamentals on Cloud (Maximo)
  • IBM Enterprise Asset Management on Cloud (Maximo)
  • IBM Facilities and Real Estate Management on Cloud (TRIRIGA)
  • IBM Facilities and Real Estate Management on Cloud Flex (TRIRIGA)

Internet of Things: Insurance

  • IBM Internet of Things for Insurance

Internet of Things: Manufacturing

  • IBM Acoustic Insights
  • IBM Plant Advisor
  • IBM Plant Performance Analytics
  • IBM Prescriptive Maintenance for Manufacturing
  • IBM Prescriptive Quality for Manufacturing (formerly known as “IBM Predictive Quality on Cloud”)
  • IBM Visual Insights
  • IBM Prescriptive Warranty for Manufacturing (formerly known as “IBM Predictive Warranty on Cloud”)

Internet of Things: Platform

  • IBM IoT for Electronics
  • IBM IoT for Energy and Utilities on Cloud (formerly "IBM Insights Foundation for Energy on Cloud”)
  • IBM Insights Foundation for Energy on Cloud
  • IBM Watson IoT Context Mapping
  • IBM Watson IoT Driver Behavior
  • IBM Watson IoT Platform

Internet of Things: Predictive Maintenance

  • IBM Predictive Solutions Foundation on Cloud
    IBM Predictive Solutions Foundation on Cloud includes:
    1. IBM Predictive Maintenance on Cloud


  • IBM Cloud Identity Service
  • IBM Cloud Identity Connect (formerly known as “IBM Cloud Security Enforcer”)
  • IBM MaaS360
  • IBM Managed Security Services (MSS)
    • The Privacy Shield certification for Managed Security Services includes both cloud services and managed services within the offering
  • IBM QRadar on Cloud (formerly known as “IBM Security Intelligence on Cloud”)
  • IBM Trusteer Mobile Browser
  • IBM Trusteer Mobile SDK
  • IBM Trusteer Pinpoint
    IBM Trusteer Pinpoint includes:
    1. IBM Trusteer Pinpoint Detect
    2. IBM Trusteer Pinpoint Criminal Detection
    3. IBM Trusteer Pinpoint Malware Detection
  • IBM Trusteer Rapport
  • IBM Trusteer Rapport Remediation
  • IBM Single Sign On for Bluemix
  • IBM X-Force Exchange


  • IBM Kenexa Assess on Cloud
  • IBM Kenexa LCMS Premiere on Cloud
  • IBM Kenexa LMS on Cloud
  • IBM Kenexa Skills Manager
  • IBM Kenexa Talent Acquisition Suite
  • IBM Talent Insights
  • IBM Watson Candidate Assistant
  • IBM Watson Recruitment

Social and Email

  • IBM Connections Cloud
    IBM Connections Cloud includes:
    1. IBM Connections S1
    2. IBM Connections S2
    3. IBM Collaboration Social Cloud
    4. IBM Connections Chat Cloud
    5. IBM Connections Meetings Cloud
    6. IBM Connections Connections Compliance for Mail (formerly known as “IBM Connections Archive Essentials”)
    7. IBM Connections Compliance Entry for Mail
    8. IBM Connections Compliance for Social
    9. IBM Connections Docs Cloud
    10. IBM Notes Traveler
    11. IBM Web Mail Cloud
    12. IBM SmartCloud Audio for Meetings
    13. IBM SmartCloud Notes
    14. IBM Connections Files Cloud
  • IBM Verse


  • IBM Spectrum Control Storage Insights


  • IBM Watson for Clinical Trial Matching (formerly known as “IBM Clinical Trial Management”)
  • IBM Watson for Genomics
  • IBM Watson Platform for Health
  • IBM Watson Platform for Health GxP
  • IBM Watson for Oncology

Watson & Cloud Platform

  • IBM AI OpenScale (also known as “IBM Watson AI OpenScale”)
  • IBM Cloud Continuous Delivery Dedicated
  • IBM Cloud Continuous Delivery Public
  • IBM Cloud Databases for PostgreSQL
  • IBM Cloud Databases for Redis
  • IBM Cloud Internet Services
  • IBM Cloud SQL Query
  • IBM Cloud Video Enterprise Content Delivery Network
  • IBM Cloud DevOps Insights
  • IBM Cloud Security Advisor
  • IBM Compose Enterprise
  • IBM Compose Enterprise Paygo
  • IBM Compose for Elasticsearch for IBM Cloud
  • IBM Compose for etcd for IBM Cloud
  • IBM Compose for JanusGraph for IBM Cloud
  • IBM Compose for MongoDB for IBM Cloud
  • IBM Compose for MySQL for IBM Cloud
  • IBM Compose for PostgreSQL for IBM Cloud
  • IBM Compose for RabbitMQ for IBM Cloud
  • IBM Compose for Redis for IBM Cloud
  • IBM Compose for RethinkDB for IBM Cloud
  • IBM Compose for ScyllaDB for IBM Cloud
  • IBM Watson Assistant
  • IBM Watson Captioning
  • IBM Watson Discovery
  • IBM Watson Knowledge Catalog
  • IBM Watson Knowledge Studio
  • IBM Watson Language Translator
  • IBM Watson Machine Learning
  • IBM Watson Natural Language Classifier
  • IBM Watson Natural Language Understanding
  • IBM Watson Personality Insights
  • IBM Watson Speech to Text
  • IBM Watson Studio
  • IBM Watson Studio Paygo
  • IBM Watson Text To Speech
  • IBM Watson Tone Analyzer
  • IBM Watson Video Enrichment
  • IBM Watson Visual Recognition

Watson Customer Engagement

  • IBM AdTarget Data Feed for Partners
  • IBM B2B Integration Services
  • IBM Behavior Based Fan Insight
  • IBM Watson Commerce Insights
  • IBM Call Center
  • IBM Campaign Managed Hosted
  • IBM Commerce on Cloud
  • IBM Commerce Services
  • IBM CPQ (formerly known as “Configure Price Quote Service”)
  • IBM Coremetrics AdTarget Data Feed for Partners
  • IBM Coremetrics Web Analytics
  • IBM Watson Customer Experience Analytics
  • IBM Digital Analytics
  • IBM Digital Experience on Cloud
  • IBM Watson Content Hub (formerly known as "IBM Digital Content Hub”)
  • IBM Digital Data Exchange
  • IBM eMessage
  • IBM Emptoris Contract Management on Cloud
  • IBM Emptoris Program Management on Cloud
  • IBM Emptoris Services Procurement
  • IBM Emptoris Sourcing on Cloud
  • IBM Emptoris Spend Analysis on Cloud
  • IBM Emptoris Strategic Supply Management
  • IBM Emptoris Strategic Supply Management Managed Cloud Delivery
  • IBM Emptoris Supplier Lifecycle Management on Cloud
  • IBM Store Engagement
  • IBM Watson Campaign Automation Engage (formerly known as “IBM Marketing Cloud Engage” and/or “IBM Silverpop Engage”)
  • IBM Watson Campaign Automation for Group Messaging (formerly known as "IBM Marketing Cloud for Group Messaging”)
  • IBM Watson Campaign Automation Performance Insights (formerly known as “IBM Marketing Cloud Performance Insights”)
  • IBM Watson Campaign Automation SMS
  • IBM Watson Campaign Automation Social Audiences (formerly known as “IBM Marketing Cloud Social Audiences”)
  • IBM Mobile Customer Engagement
  • IBM Order Management
  • IBM Partner Engagement Manager
  • IBM Supply Chain Business Network (SCBN)

    SCBN includes:

    • Essentials Edition
    • Standard Edition
    • Premium Edition
    • e-Invoicing Services
    • Synchronous Process & Process Enrichment Services

  • IBM Sterling B2B Services – File Transfer Service
  • IBM Sterling B2B Services Collaboration Network
  • IBM Sterling B2B Services Reporting & Analytics
  • IBM Sterling e-Invoicing
  • IBM Sterling Web Forms
  • IBM Tealeaf Customer Experience on Cloud
  • IBM Universal Behavior Exchange
  • IBM Watson Marketing Insights (formerly known as “IBM Predictive Customer Analytics on Cloud”)
  • IBM Watson Supply Chain Insights

Watson Health

  • IBM Clinical Development
  • IBM Clinical Trial Management System for Sites