General contact information
General inquiries
Tel: +86-10-6361-8888800-810-1818-5001
Fax: +86-10-6361-8555
E-mail: erc@cn.ibm.com
www.ibm.com/cn/zh/
Shopping
Tel: 800-810-1818-5001+86-10-8498-1188
Address
IBM China Company Limited25/F
Pangu Plaza
No. 27, Central North Fourth Ring Road,
Chaoyang District
Beijing 100101
PRC
Support
Technical Support
Electronic service requests can be submitted for hardware or software under warranty or with a support contract.IBM Software Support
(Information Management, Tivoli, Security Systems, and WebSphere)
hotline: 800-810-1818-5200
I/P/Z/Printer/Storage product hardware maintenance service
hotline: 800-810-1818-5100
System x and related Storage product hardware maintenance service
hotline: 800-810-1818-5300
Rational support
North Toll Free: 10-8006-100349
South Toll Free 10-8002-610349
InfoSphere Support
Toll Free: 800-810-1818 Ext 5200
LOTUS
Tel: 800-810-1818 Ext. #5175
INFORMIX
Tel: 800-810-1818 Ext. #5266
Daeja & FileNet Support
Tel: 800-810-5122
IBM Business Analytics Support (Cognos, SPSS, OpenPages, Varicent and Algorithmics)
Toll Free (North China): 10800-610-0409
Toll Free (South China): 10800-261-0417
IBM DMS Softek Support
Toll Free: 800-810-1818-5174