General contact information


General inquiries

Tel: +86-10-6361-8888 +86-10-6361-8888
800-810-1818 800-810-1818 (if you are in China)
Fax: +86-10-6361-8555
www.ibm.com/cn-zh/

Address
IBM China Company Limited
25/F
Pangu Plaza
No. 27, Central North Fourth Ring Road,
Chaoyang District
Beijing 100101
PRC

Support


Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
If don't understand or speak Chinese, suggest to use this method to open service ticket.
  IBM Software Support
(Information Management, Tivoli, Security Systems, and WebSphere)
hotline: 8008101818-5200 8008101818-5200 / 4008101818-5200 4008101818-5200 (if you are in China)
(86) 10-82456688-5200 (86) 10-82456688-5200 (if you are not in China)

I/P/Z/Printer/Storage product hardware maintenance service
hotline: 8008101818-5100 8008101818-5100 / 4008101818-5100 4008101818-5100 (if you are in China)
(86) 10-82456688-5100 (86) 10-82456688-5100 (if you are not in China)

System x and related Storage product hardware maintenance service
hotline: 8008101818-5300 8008101818-5300 / 4008101818-5300 4008101818-5300 (if you are in China)
(86) 10-82456688-5300 (86) 10-82456688-5300 (if you are not in China)

Rational support
Toll Free (North China): 10-8006-100349 10-8006-100349
Toll Free (South China): 10-8002-610349 10-8002-610349
Tel: 10-82451384 10-82451384

InfoSphere Support
Toll Free: 800-810-1818 800-810-1818 Ext 5200

LOTUS
Tel: 800-810-1818 800-810-1818 Ext. #5175

INFORMIX
Tel: 800-810-1818 800-810-1818 Ext. #5266

Daeja & FileNet Support
Tel: 800-810-5122 800-810-5122

IBM Business Analytics Support (Cognos, SPSS, OpenPages, Varicent and Algorithmics)
Toll Free (North China): 10800-610-0409 10800-610-0409
Toll Free (South China): 10800-261-0417 10800-261-0417
Tel: 10-82451645 10-82451645

IBM DMS Softek Support
Toll Free: 800-810-1818-5174 800-810-1818-5174
 

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.