General contact information


General inquiries

Tel: +86-10-6361-8888 +86-10-6361-8888
800-810-18181 800-810-18181 (if you are in China)
Fax: +86-10-6361-8555
www.ibm.com/cn-zh/

Address
IBM China Company Limited
25/F
Pangu Plaza
No. 27, Central North Fourth Ring Road,
Chaoyang District
Beijing 100101
PRC

1 0800 numbers only work for calls made using a land-line.

Support



Technical Support

Learn how to set up, use, and get the most out of IBM Support with the IBM Support Guide.
Search for answers and fixes, chat with us, or open and manage cases:


Software
Web: www.ibm.com/mysupport
Call us toll free: 1-800-IBM-SERV (1-800-426–7378) or toll: 1-919-864-3512


Hardware
Web: www.ibm.com/support
Call us toll free: 1-800-IBM-SERV (1-800-426–7378) or toll: 1-919-864-3512


IBM Cloud
Web: cloud.ibm.com/unifiedsupport/supportcenter
Call us toll free (international): +1-866-403-7638


Discover why IBM is the right choice because of the IBM Support Advantage.


Other contacts
IBM Software Support
(Information Management, Tivoli, Security Systems, and WebSphere)
hotline: 800-8101818-52001 800-8101818-52001 / 4008101818-5200 4008101818-5200 (if you are in China)
(86) 10-82456688-5200 (86) 10-82456688-5200 (if you are not in China)

I/P/Z/Storage product hardware maintenance service
hotline: 800-8101818-51001 800-8101818-51001 / 4008101818-5100 4008101818-5100 (if you are in China)
(86) 10-82456688-5100 (86) 10-82456688-5100 (if you are not in China)

Rational support
Toll Free (North China): 10-8006-100349 10-8006-100349
Toll Free (South China): 10-8002-610349 10-8002-610349
Tel: 10-82451384 10-82451384

InfoSphere Support
Tel: 800-810-1818-5200 800-810-1818-5200 / 400-810-1818-5200
(86)10-8245 6688-5200 (if you are not in China)

INFORMIX
Tel: 800-810-1818-5200 800-810-1818-5200 / 400-810-1818-5200
(86)10-8245 6688-5200 (if you are not in China)
Daeja & FileNet Support
Tel: 800-810-51221 800-810-51221

IBM Business Analytics Support (Cognos, SPSS, OpenPages, Varicent and Algorithmics)
Toll Free (North China): 10800-610-0409 10800-610-0409
Toll Free (South China): 10800-261-0417 10800-261-0417
Tel: 10-82451645 10-82451645

IBM DMS Softek Support
Toll Free: 800-810-1818-51741 800-810-1818-51741

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.