General contact information

General inquiries

Tel: +86-10-6361-8888 +86-10-6361-8888
800-810-1818 800-810-1818 (if you are in China)
Fax: +86-10-6361-8555


IBM China Company Limited
Pangu Plaza
No. 27, Central North Fourth Ring Road,
Chaoyang District
Beijing 100101


Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
If don't understand or speak Chinese, suggest to use this method to open service ticket. IBM Software Support
(Information Management, Tivoli, Security Systems, and WebSphere)
hotline: 8008101818-52008008101818-5200/4008101818-52004008101818-5200 (if you are in China)
             (86) 10-82456688-5200(86) 10-82456688-5200 (if you are not in China)

I/P/Z/Printer/Storage product hardware maintenance service
hotline: 8008101818-51008008101818-5100/4008101818-51004008101818-5100 (if you are in China)
            (86) 10-82456688-5100(86) 10-82456688-5100 (if you are not in China)

System x and related Storage product hardware maintenance service
hotline: 8008101818-53008008101818-5300/4008101818-53004008101818-5300 (if you are in China)
            (86) 10-82456688-5300(86) 10-82456688-5300 (if you are not in China)

Rational support
Toll Free (North China): 10-8006-10034910-8006-100349
Toll Free (South China): 10-8002-61034910-8002-610349
Tel: 10-8245138410-82451384

InfoSphere Support
Toll Free: 800-810-1818800-810-1818 Ext 5200

Tel: 800-810-1818 800-810-1818 Ext. #5175

Tel: 800-810-1818 800-810-1818 Ext. #5266

Daeja & FileNet Support
Tel: 800-810-5122 800-810-5122

IBM Business Analytics Support (Cognos, SPSS, OpenPages, Varicent and Algorithmics)
Toll Free (North China): 10800-610-040910800-610-0409
Toll Free (South China): 10800-261-041710800-261-0417
Tel: 10-8245164510-82451645

IBM DMS Softek Support
Toll Free: 800-810-1818-5174800-810-1818-5174

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.