General contact information

General inquiries


1 English only during off shift hours
2 coverage 08-19X5


Technical support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract. IBM Hardware and Software Support (Operating Systems, WebSphere, Information Management, Tivoli, & Rational)
Toll: 54-11-4717-7200
Toll Alt: 54-11-5070-2525

IBM Lotus Software Support
Toll: 1-978-899-9159 (Spanish)1
Toll: 1-978-899-9160 (Portuguese)1
Toll free: AT&T Direct: 800-101-110 then dial 800-595-63811

System x servers support
Toll free: 0800-10-0189

Lenovo Support for personal computers
(thinkpad & thinkcentre )
*Applies only for machines under warranty.
Toll free: 0800-10-01892