Frequently asked questions

Get answers to the most commonly asked questions about this product.

It's easy to get started with Watson Workspace. Sign in (or register), with your IBMid, to https://workspace.ibm.com and download our apps for desktop and mobile at no charge. Upgrade to Watson Workspace Essentials at https://www.ibm.com/us-en/marketplace/watson-workspace/purchase.

Keep up with the the latest news and features in the Watson Workspace help center at https://help.workspace.ibm.com/hc/categories/203929007-Using-Workspace.

Yes, You can add guests to Spaces and direct message anyone. Collaboration couldn't be easier with clients or business partners.

Yes! Anyone can create an app and add it to spaces they’re in or submit it for review so it’s available to all spaces. Visit http://developer.watsonwork.ibm.com to learn more and start creating your own cognitive integrations.

Watson Workspace Essentials is listed at $6 per user per month. Volume discounts are available on request from IBM account reps and business partners. To learn more, explore our enterprise offerings at https://www.ibm.com/us-en/marketplace/watson-workspace/purchase.

There are three ways you can purchase Watson Workspace Essentials, by credit card in IBM Marketplace or through your IBM sales representative or a business partner.

Both offer the same core collaboration features: group/direct messaging, file sharing, search, custom integrations, open APIs, Watson cognitive technology & more. Essentials adds key enterprise capabilities: ·SAML based single sign-on ·Administrative controls ·Managed guest access ·Dedicated support

10% of authorized users (or up to 10 users, whichever is higher) in a Watson Workspace Essentials team can be guests (external to your team) at no additional charge.

Search our Help Center articles and forums (https://help.workspace.ibm.com) to find answers and learn about Watson Workspace. Watson Workspace Essentials administrators with an active subscription are also eligible to open support tickets with IBM Customer Support (https://www.ibm.com/mysupport).

Watson Workspace is designed with a focus on security and compliance, including data protection, security policies, security incident reporting and management, and is compliant with IBM Data Security and Privacy (DSP) principles for IBM Cloud Services.

Watson Workspace is compliant with major industry and regulatory standards today. Certifications for Privacy Shield, ISO/IEC 27001:2013, ISO/IEC 17017:2016 and ISO/IEC 27018:2015 are in progress and targeted to complete in the near future.

Watson Workspace is a highly available cloud native offering. Our business continuity operations couple process with technology and achieve redundancy and availability through continuous monitoring and alerting while operating across multiple availability zones.

Initially, Watson Workspace is hosted and all data is stored in the United States. We are evaluating additional regional data centers. If you have specific data residency questions requirements, contact us at https://help.workspace.ibm.com/hc/requests/new.

Watson Workspace is available in English now. French, German, Italian, Portuguese (Brazilian), and Spanish are planned to be available in October, 2017. Other languages will follow.

Watson Workspace offers similar messaging capabilities as Sametime, plus, persistent group chat, simultaneous cross device login and sync, collaboration across organizations & built in cognitive technology.

Users can initiate a direct message in Watson Workspace directly from IBM Verse or via the IBM Connections business card (https://www.ibm.com/support/knowledgecenter/SSL3JX/whatsnew_2017_08/watson_workspace.html). Additional integrations between Watson Workspace and IBM Connections, are planned.

Watson Workspace includes a built-in Watson Conversation classifier (at no additional charge) that is trained to automatically detect a select number of intents (also known as lenses), such as "actions". Watson Conversation can also be used to extend Watson Workspace with custom classifiers.

We love to get feedback and ideas! If you have a suggestion or a request, or if you want to report an issue, contact us from the Help Center (https://help.workspace.ibm.com) or from settings in the apps. You can also submit ideas to our ideas forum or ask a question in our general discussion forum.

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