Learn how Watson Assistant improved customer experience and lowered costs in this Forrester TEI report.
Give your customers what they need, wherever they are
Watson Assistant provides customers with fast, consistent and accurate answers across any application, device or channel. Using AI, Watson Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots.
Impact of Watson Assistant
Features of Watson Assistant
AI that doesn’t give up
Looks for multiple ways to guide customers to the right answer: asking questions if a request is unclear, providing suggestions if still unsure and connecting to a human agent only when needed.
Customer care and telephone integrations with Watson Assistant
Connect to the customer service and contact center platforms you use every day.
Watson Assistant saves USD 23.9 million
Forrester interviewed four IBM clients who CRM streamlined business processes with conversational AI. See how these organizations improved customer satisfaction, empowered customer service agents and achieved a 337% ROI using virtual agents across their organization.