Feature spotlights

Analyze customer behavior

Optimize your digital channels by visualizing web and mobile interactions.

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Solve abandonment with AI Struggle Analytics

AI alerts you to customer struggles in your digital world and helps you quantify business impact so you can prioritize a fix.

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Save time, take action with AI Anomaly Detection

Capitalize on opportunities, correct failures. When performance is abnormal, either good or bad, Watons tells you – right away. And the best part of all? He tells you why - the top contributing factors to spikes and dips.

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Detect and fight fraud

Keep digital records of online transactions and be alerted to potentially fraudulent behavior patterns.

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Optimize design and usability

Analyze and understand user intention across channels with session replay, heatmaps, attention maps, link and form field analytics, and more.

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More profitable & effective customer service

Improve problem resolution speed and reduce call time in call centers.

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Secure your data

Block sensitive data to keep it from the cloud, or keep all data on your premises. We enable compliance with applicable regulations like GDPR.

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Ask Watson and save time

Need help? Start a chat with your AI-powered Watson Assistant.

Boost the mobile experience

Make sure your cross-device, cross-browser, and app users have a smooth experience and come back for more with mobile analytics.

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Leverage the Watson Customer Experience Analytics suite

Reach a new level of integrated, actionable insight into the customer journey with AI. Create end-to-end experiences impactful enough to capture market share.

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More CX Insight from IBM

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Customer case studies

  • Case study image

    Acting fast to fix digital experience issues and help customers

    Shubert Ticketing
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  • Fixing customer struggles to boost conversion

    Dollar Bank
  • Case study image

    Accelerating e-commerce growth

    Roots
    Read the case study

Technical details

Software requirements

IBM Tealeaf has flexible deployment models including cloud, on-premises, and a cloud/on-prem hybrid model. Please contact us for details.

    Hardware requirements

    IBM Tealeaf has flexible deployment models including cloud, on-premises, and a cloud/on-prem hybrid model. Please contact us for details.

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