Keep your network secure and highly available with IBM

Working with original equipment manufacturers (OEMs) (such as Juniper, Riverbed, Cisco, etc), IBM offers a one-stop shop maintenance service for network products, using tried, tested and trusted maintenance services in partnership with the original manufacturer. By acting as the maintenance provider for your entire network, IBM offers single-point access to key OEM updates, patches and equipment. Analytics capabilities and worldwide expert centers provide 24x7 maintenance solutions and feedback on your networking and security equipment.

Total support

Get support for your networking and security devices regardless of manufacturer and location.

Global partnerships

Your networking and security equipment is supported, no matter where it resides.

Single point of contact

IBM serves as your single point of contact for Level 1/Level 2 support, with warm transfer to the OEM for Level 3 support.

24x7 support

Get around-the-clock maintenance solutions and feedback on the state of your equipment.

Learn more about the many networks IBM supports

  • IBM Technology Support Services for Cisco
  • IBM Technology Support Services for Juniper
  • IBM Technology Support Services for F5
  • IBM Technology Support Services for Palo Alto Networks
  • IBM Technology Support Services for Check Point
  • IBM Technology Support Services for Riverbed