With IBM, the US Open is acing it with fans

Overview

Intelligent customer transformation

We put customer experience at the center of your business. With deep expertise in experience strategy and design, data and analytics and platform consulting and implementation harnessing best-in-class solutions, we help you drive transformation across the customer lifecycle, spanning product, marketing, commerce, sales and service.

 

Testimonial

3x

Organizations that invest in Digital Experience report three times higher revenue growth for the last two fiscal years (3.6%) compared to other organizations in our survey (1.2%).

60%

of CEOs leading the most financially successful organizations say that “delivering better customer experiences” are among their highest priorities in the next 2 to 3 years.”

Customer experience consulting services

Customer experience strategy and design

IBM iX takes a human-centered, outcomes-led approach to defining your digital strategy and delivering exceptional customer experiences to build your business, by design.

Intelligent commerce orchestration

Deliver a transformational commerce experience by harnessing the power of data, AI and automation to create competitive advantage and drive growth.

Marketing transformation

Modernize your marketing operations to enable personalized experiences that drive growth and loyalty.

Service transformation

Deliver a better experience for agents and customers while reducing costs.

Strategic partnerships

Enterprise-grade experiences with SAP

A manager and worker both wearing hard hats and face masks inspect an open shipping container.

Power CX with SAP

Create connected commerce, marketing, sales and service experiences across the customer journey fueled by real-time business data with SAP Customer Experience (CX) and CRM solutions. 

Smarter CX personalization with Adobe

: Two men sit at opposing tables working on their laptops in a creative office space of brightly painted walls and floors.

Personalized experiences with IBM and Adobe

Building on more than 20 years as an Adobe consulting partner, our partnership is focused on helping clients design and deliver more personalized experiences that foster customer loyalty and trust.

Human-centered experiences with Salesforce

Various colored lines intersect in a weave pattern against a dark blue background in this Salesforce branding image.

Create business value with Salesforce

Together with Salesforce, we don't just create business value. We combine the power of Salesforce with open and emerging technologies, deep industry and human-centered design capabilities, and the data insights needed to deliver impact. 

Customer experience case studies

Boots UK

IBM partnered with Boots UK on its e-commerce transformation, increasing digital orders by 42% and growing revenue by 115% over two years. 

Frito-Lay

Frito-Lay modernizes e-commerce and frontline workflow tools to delight employees and consumers.

Audi

Audi UK puts innovation in the driver’s seat and brings smarter experiences to customers.

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