Why IBM Technology Support Services?

New Forrester study confirms clients can save as much as 30% with IBM Hybrid IT Support

Learn how IBM is saving businesses time and money

Maintain the highest levels of availability with IBM Premium Support Services

Leverage IBM analytics tools and dedicated support specialists to anticipate issues and maintain 24x7 service availability

IDC study shows IBM Open Source Support offers higher developer productivity, faster app deployment

Multivendor Support

Integrated Multivendor Support for your Data Center

Simplify your data center support with a single point of contact, extend the longevity of your equipment, optimize your system availability and reduce costs

Third-Party Software Support Services Comprehensive Support Solutions for the Open Source Ecosystem

IBM Technology Support Services - Open Source offers you a go-to solution for comprehensive open source software support. Simplify your open source cloud infrastructure support through a single-source technical support solution from IBM

Support Insights

One portal with a holistic view of IT infrastructure, inventory management of global IT assets and relevant insights and recommendations driven by data and advanced analytics

IBM Hardware and Software Support Services

Prevent downtime and keep your critical IBM systems running with around-the-clock technology support

Base support

Get 24x7 same-day response for hardware maintenance and 24x7 remote support for software maintenance for all severity one issues. You can also upgrade to enhanced service level options to meet your uptime requirements.

End-of-service support

Obtain continuous support for your current IBM hardware or software that has reached its effective end-of-service date. Reduce risk and protect your technology investment with support extensions.

Proactive support

Maintain the highest levels of availability with personalized, proactive technical support for your IBM systems. Leverage IBM analysis tools and dedicated support specialists to anticipate and avoid IT problems.

Value-added support

Retain full control of your sensitive information. Comply with data security legislation/requirements and prevent system outages with a range of IBM support services.

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Technology Support Services Sales Academy

Learn more about offerings while building selling skills. The Sales Academy forms the foundation for the TSS Recognition Program which enables back-end rebates

Technology Support Services Education Roadmap / Certifications

The IBM Technology Support Services (TSS) Education Roadmap is a comprehensive curriculum designed to prepare you to successfully sell TSS offerings

Technology Support Services Competency

Complete the IBM Technology Support Services competency to develop skills to showcase success


Resources

White Papers / Presentations

In depth knowledge of Technology Support Services

Co-Marketing / My Digital  Marketing

Co-Marketing tools and Business Partner-ready campaigns designed specifically for Technology Support Services offerings

IBM Technology  Support Services Toolkit

A marketing toolkit with resources to help identify and progress Technology Support Services business opportunities

Channel Support and Offering Materials

Tools and resources to help sell IBM Services

TSS Global Principles of Engagement

Defines TSS operating business principles, including auto renewals, contract renewals, warranty exit, and high volume easy configurable ServicePac.