Why IBM Technology Support Services?

New Forrester study confirms clients can save as much as 25% with IBM Multi-Vendor Support Services

Learn how IBM is saving businesses time and money.

Simplify data center support with a proactive approach that can save you time and money

How do you support the growing demand for 24x7 service availability while maintaining security and availability? IBM can help.

Reduce complexity and overall cost with single-source IT support

Technology Support Services Global Recognition and Performance Program

Earn rewards, including rebate incentives, an increased level of hands-on IBM support and inclusion in Technology Support Services Workshops, based on your level of commitment

Multivendor Support

Integrated Multivendor Support for your Data Center

Simplify your data center support with a single point of contact, extend the longevity of your equipment, optimize your system availability and reduce costs

Networking and security capabilities

Working with original equipment manufacturers (OEMs) (such as Cisco, Juniper, F5, Check Point and more), IBM:

  • Offers a one-stop shop maintenance service for network products
  • Uses tried, tested and trusted maintenance services in partnership with the original manufacturer
  • Offers single-point access to key OEM updates, patches and equipment

Third-Party Software Support Services Comprehensive Support Solutions for the Open Source Ecosystem

IBM Technology Support Services - Open Source offers you a go-to solution for comprehensive open source software support. Simplify your open source cloud infrastructure support through a single-source technical support solution from IBM

IBM Hardware and Software Support Services

Prevent downtime and keep your critical IBM systems running with around-the-clock technology support

IBM Power Systems Hardware and Software Support

Tiered services options provide integrated 24x7 support for Power Systems technology

Software Support – Service Extension

Extend technical support for your end-of-service IBM software

IBM System Storage Hardware and Software Support

Maintain your powerful storage technology by relying on IBM’s expertise, vast resources, and analytics tools

IBM Z Hardware and Software Support

Our integrated hardware and software services are backed by our global support infrastructure, product expertise, and proprietary analytics tools

Support for IBM Systems i, p, x and Blade technology

Keep your clients’ IBM systems running and proactively prevent downtime with our trusted, global support network

Warranty and Renewals

Configure warranty and maintenance plans to better match your IT needs and meet regulatory requirements

Learn more

Technology Support Services Sales Academy

Learn more about offerings while building selling skills. The Sales Academy forms the foundation for the TSS Recognition Program which enables back-end rebates

Technology Support Services Education Roadmap / Certifications

The IBM Technology Support Services (TSS) Education Roadmap is a comprehensive curriculum designed to prepare you to successfully sell TSS offerings

Technology Support Services Competency

Complete the IBM Technology Support Services competency to develop skills to showcase success


Resources

White Papers / Presentations

In depth knowledge of Technology Support Services

Videos

Technology Support Services information provided in small packages

Co-Marketing / My Digital  Marketing

Co-Marketing tools and Business Partner-ready campaigns designed specifically for Technology Support Services offerings

IBM Technology  Support Services Toolkit

A marketing toolkit with resources to help identify and progress Technology Support Services business opportunities

Channel Support and Offering Materials

Tools and resources to help sell IBM Services

TSS Global Principles of Engagement

Defines TSS operating business principles, including auto renewals, contract renewals, warranty exit, and high volume easy configurable ServicePac.