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Get support as a Business Partner to better provide support to your clients
Get answers to any aspect of your PartnerWorld membership by telephone, live chat and email in every country in which we operate.
See list of country contact phone numbers
Gain direct access to online and call-in support.
Provide customers with information related to their contract, order, invoice, payment, inventory and maintenance, and offering capability to get administrative process questions answered.
Search for your IBM customer numbers, request new end-user customer numbers and request changes to existing customer numbers.
Use these frequently asked questions as your guide through the PartnerWorld site.
Questions and answers about PW program, IDs, passwords and more
With the IBM Value Package you have access to exclusive resources to help you reach new customers and meet new goals.
Access to a wide variety of IBM software products that enable you to build solutions.
Submit a question and receive a response by email.
Deploy your solutions with pre-sales technical support benefits, including technical sales assistance and incident management.
Get the same download access to the Software Access Catalog as IBM Value Package with this stand-alone option.
Use the IBM service request tool, once you have created a PMR using PartnerWorld remote technical support, to view or update your PMRs.
Report and track problems on your customer’s IBM hardware or software products. Click on "Open a service request."
Subscribe to My Notifications to receive timely notifications of publicly disclosed information about product security vulnerabilities in IBM offerings.
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Receive electronic support for ISV sizing, IBM software sizing, answers to questions about IBM offerings and configuration validation.
Get assistance in locating and using resources for building solutions with IBM hardware, storage and operating systems.
Access the most current installation, planning and technical support information available from IBM pre-sales support.
Get the development skills, technical know-how and materials designed for IBM technical professionals, Business Partners, clients and the marketplace in general.
Get Entitled Systems Support for Power Systems (AIX and IBM i) software and storage software, as well as Power8 access key updates.
Entitled Systems Support
IBM Benchmark Centers
IBM Design Centers
IBM Executive Briefing Centers
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