PartnerWorld Contact Services

Get answers to any aspect of your PartnerWorld membership by telephone, live chat and email in every country in which we operate.

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OnLine support

Gain direct access to online and call-in support.

Customer Support OnLine (CSOL)

Provide customers with information related to their contract, order, invoice, payment, inventory and maintenance, and offering capability to get administrative process questions answered.

Customer Numbers OnLine (CNOL)

Search for your IBM customer numbers, request new end-user customer numbers and request changes to existing customer numbers.

Need help navigating the site?

Use these frequently asked questions as your guide through the PartnerWorld site.

Frequently asked questions

Questions and answers about PW program, IDs, passwords and more

IBM Value Package

With the IBM Value Package you have access to exclusive resources to help you reach new customers and meet new goals.

Software Access Catalog

Access to a wide variety of IBM software products that enable you to build solutions.

Remote email technical support

Submit a question and receive a response by email.

Technical sales support

Deploy your solutions with pre-sales technical support benefits, including technical sales assistance and incident management.

IBM Software Access Option

Get the same download access to the Software Access Catalog as IBM Value Package with this stand-alone option.

Problem Management Reports (PMRs)

Get support tickets underway for you and your customers.

View or update your PartnerWorld PMR via IBM service request

Use the IBM service request tool, once you have created a PMR using PartnerWorld remote technical support, to view or update your PMRs.

Open an IBM service request for a customer problem

Report and track problems on your customer’s IBM hardware or software products. Click on "Open a service request."

IBM Security Bulletins

Subscribe to My Notifications to receive timely notifications of publicly disclosed information about product security vulnerabilities in IBM offerings.

Pre-sales support

Key support and expertise resources that help you progress and close deals.

Technical sales support from Techline

Receive electronic support for ISV sizing, IBM software sizing, answers to questions about IBM offerings and configuration validation.

Project support for IBM Systems and IBM Storage

Get assistance in locating and using resources for building solutions with IBM hardware, storage and operating systems.

Techdocs technical sales library

Access the most current installation, planning and technical support information available from IBM pre-sales support.


Get the development skills, technical know-how and materials designed for IBM technical professionals, Business Partners, clients and the marketplace in general.

Entitled Systems Support (ESS)

Get Entitled Systems Support for Power Systems (AIX and IBM i) software and storage software, as well as Power8 access key updates.

Support centers

Access support hubs and forums for a variety of Business Partner needs.

Discover new ways to grow with IBM

Whether you’re new to PartnerWorld or a current Business Partner, IBM can help you expand your expertise and your business. Choose a relationship model:

Do you resell?

Explain the key benefits and advantages of the product and encourage your audience to explore further by adding a call to action.

Do you develop or implement?

Explain the key benefits and advantages of the product and encourage your audience to explore further by adding a call to action.