Overview

What is PPS?

PPS is the PartnerWorld Profiling System, an online profile and registration system that helps you maintain and support your IBM® PartnerWorld® relationships. More importantly, your profile in PPS determines your entitlements to content and benefits on the PartnerWorld Web site, as well as access into more and more Business Partner applications, like System Sales, Global Partner Portal and more in the future.

Why are there worldwide enterprises, country enterprises and locations?

PPS is reflection of how IBM Business Partners work with IBM in a variety of ways, but also how they organize themselves. At the local level, individual employees are associated with a particular work location, and some IBM relationships depend on those employees, with their unique skills, to be at a given location. So we have individuals, some contracts, and other appropriate items tied to locations. At a higher level, a firm consists of one or more locations, one of which may be considered "headquarters" and which collectively represent the entire firm's relationship with IBM doing business in a country. Those cross-firm attributes and the list of locations are displayed in a country enterprise record. Because a firm's headquarters may be anywhere in the world, PPS will now enable relevant aspects of the relationship, such as membership level status, to be aggregated across country boundaries, reflected in a worldwide enterprise record.

The PartnerWorld Profiling System works in a hierarchy with the following logic:

How do I access my profile?

Once your PartnerWorld registration is activated, you will use the IBM ID and password to log on to the PartnerWorld entitled Web site and PartnerWorld Profiling System.

When I log in to PPS, the screen background is blue. Why?

If a profile has not been changed over the last nine months, the background will display in blue. Check the "Profile has been verified" field to remove the blue background.

How do I create or re-set an IBM ID and/or password?

You can get or re-set an IBM ID and/or password through the My IBM Profile page. My IBM Profile page. If you forget your password, link to the My IBM Registration page.

What is a PRC vs. APA vs. PCC?

PRC is the Primary Relationship Contact. The PRC is the designated person associated with each company location who receives e-mails pertaining to PartnerWorld and who is responsible for taking action on these e-mails. There is one Primary Relationship contact. The Primary Relationship Contact was previously known as the Business Contact/PCC. APA is the Authorized Profile Administrator. APA's have administrative update authority. There can be multiple Authorized Profile Administrators. The PRC also has an APA role.

Why is a PRC/APA important?

The Primary Relationship Contact is important because it is a requirement of IBM PartnerWorld to have one person designated as PRC at each company location. The PRC is also important because they receive e-mails pertaining to PartnerWorld and are responsible for taking action on these e-mails.

The Authorized Profile Administrator is important because APAs have administrative update authority. PRCs also have this update authority.

 How do I access PPS?

If you are a new IBM Business Partner, you will first need to join IBM PartnerWorld in order to gain access to the PartnerWorld entitled Web site and the PartnerWorld Profiling System (PPS).

Existing Business Partners with a profile in PPS will automatically be able to view their details upon entering the site. If you have a profile in PPS go to Update Profile.

How do I update a company's information?

In the PartnerWorld Profiling System, a company is referred to as a country enterprise If you are a Primary Relationship Contact at a headquarters location or an Authorized Profile Administrator:

  • From the PartnerWorld Profile page, select the country enterprise you need to update
  • Select the country enterprise you want to update.

How do I update a location's information?

If you are a Primary Relationship Contact or an Authorized Profile Administrator:

  • From the PartnerWorld Profile page, select a location you want to update
  • Select location link to update

How do I update an employee's information?

Your own employee information:

  • From the PartnerWorld Profile page, select the "Update Your Personal Information" link

If you are a Primary Relationship Contact or an Authorized Profile Administrator updating another employee's information:

  • From the PartnerWorld Profile page, select the employee's Location
  • Select List location employees
  • Select the employee you wish to update

How do I add a country enterprise?

In the PartnerWorld Profiling System, creating a new company is referred to as adding a location to a country enterprise If you are a Primary Relationship Contact at a headquarters location or an Authorized Profile Administrator:

  • From the PartnerWorld Profile page, select the worldwide enterprise to which you wish to associate the location
  • Select Add a country enterprise

When a World Wide Enterprise is added, CCMS returns a Site Party ID. Then PPS searches to ensure that the Site Party ID does not exist within PPS. It that Site Party ID does not exist, then the enterprise is added.

If the Site Party ID does exist, then the approver has three options:

  • Deny the request
  • Merge the registration into the existing profile that has that Site Party ID
  • Create a new site

Is it possible for a Site Party ID or an Org Party ID to change?

If the Site Party ID belongs to a Business Partner, then the Site Party ID is not allowed to change.

How do I invite multiple contacts to self-associate themselves to a location?

In the PartnerWorld Profiling System, you can invite multiple contacts to self-associate themselves to a location by uploading a simple CSV one-time file in a single operation. If you are a Primary Relationship Contact or an Authorized Profile Administrator:

  • Go to the Location - General information page
  • Locate the "Invite multiple contacts" section
  • Upload a CSV file that meets the specifications described on the page.
  • Click the Invite multiple contacts button.

How do I add a new employee to an existing company?

In the PartnerWorld Profiling System, you can create a new contact for an existing company by adding an employee to a location. If you are a Primary Relationship Contact or an Authorized Profile Administrator:

  • From the PartnerWorld Profile page, select the Location to which you wish to add the employee
  • Select Manage employee(s)
  • Select Add an employee from the menu. Complete the required (indicated by an asterisk) fields on the Employee general information page
  • Click Save.

How do I add multiple employees to an existing location?

In the PartnerWorld Profiling System, you can add multiple employees to a company location via a CSV file in a single operation. If you are a Primary Relationship Contact or an Authorized Profile Administrator:

  • From the PartnerWorld Profile page, select the Location to which you wish to add the employee
  • On the Location page, click the Manage employee(s) link
  • Select the Manage employees link from the menu that displays
  • Select Add example CSV file
  • Complete the required fields in the downloaded file or use it as a template
  • Upload the file to PPS.

If you are an employee and wish to add yourself:

  • You first must obtain your company token from your PRC or APA
  • Obtain an IBM ID
  • From the PartnerWorld Profile page, select Add yourself to a PartnerWorld profile

My country deployed to Blue Harmony SAP. Where to manage employees & access roles for Web Channel?

As part of deploying Blue Harmony SAP in IBM, your Business Partner employees and access roles in Partner Commerce (PC), Partner Commerce Servers (PC/S), and Online Price Request Application (OPRA) may have been automatically migrated to PPS. Their access roles have been mapped to equivalent roles on the Blue Harmony SAP system.

You manage your access roles for Blue Harmony SAP in PPS. The Authorized Profile Administrator (APA) chooses the appropriate role or roles for the employees in their company. A user can have multiple roles.

This means that instead of maintaining your access roles in these different applications, you now maintain them in a single place, making it easier for you to manage your roles. You should review any automatic migrations that have been done for accuracy.

How do I create a new location for an existing company?

If you are a Primary Relationship Contact or an Authorized Profile Administrator:

  • From the PartnerWorld Profile page, select the country enterprise to which you wish to add the location
  • Select Add a location
  • Please note, a location must have at least one employee.

Review / update company or employee info

How do I inactivate an employee who leaves the company?

If you are an Authorized Profile Administrator:

  • From the PartnerWorld Profile page, select the location
  • Select Location list of employees
  • Select the profile of the employee to be inactivated
  • Select General information
  • Complete the 'Employment End Date' field under the Personal self-association section for the employee you wish to inactivate
  • Save

How do I add, update, or inactivate multiple employees at an existing location?

In the PartnerWorld Profiling System, you can update or inactivate employees at a company location via a CSV or text file in a single operation. If you are a Primary Relationship Contact or an Authorized Profile Administrator:

  • From the PartnerWorld Profile page, select the Location of the employees whose records you need to inactive or to manage
  • Select the Manage employees page
  • Select the appropriate action:
    • Download current employee list
    • Add example CSV file
    • Update multiple employees.

How can I identify my Primary Relationship Contact (PRC) or if I am the PRC?

To identify the PRC:

If you are not the PRC and wish to identify the different roles at a location:

  • From the PartnerWorld Profile page, select the location for which you would like to know who is the PRC
  • Select People assigned for each role

Note: This can only be done by a PRC, an APA, or someone with View only profile access.

To identify your role only:

  • From the PartnerWorld Profile page, select your name from Update Your Personal Information section
  • In the Employee Summary table, your role will be described on the Profile Access field.

How do I change the Primary Relationship Contact (PRC)?


You must have the Authorized Profile Administrator (APA) role to perform this function:

  • From the PartnerWorld Profile page
  • Select the Location for which you want to change the PRC
  • Select General information
  • Under the Other Information section, you will be able to view or edit the PRC by selecting a name from the drop-down menu.

Where do I find my PartnerWorld membership level summary, and how do the points work?

For information on PartnerWorld membership level summary:

  • From the PartnerWorld Profile page
  • Select the country enterprise
  • Select PartnerWorld Information - the PartnerWorld Membership Level is the first set of information on the page

For information on point calculation towards PartnerWorld Level:

  • From the PartnerWorld Profile page
  • Select the country enterprise
  • Select PartnerWorld Level Summary
  • For additional detail, view the PartnerWorld Program Guide - Membership levels information (PDF, 3.5MB)

How to publish/update information shown to customers, Business Partners & "Find a Business Partner"?

  • From the PartnerWorld Profile page
  • Select the country enterprise
  • Select General information

Add / maintain certifications

How does the Authorized Profile Administrator or Distributor see the company certifications?

  • From the PartnerWorld Profile page
  • Select the location
  • Select "Click here to view the skills summary by person" link

Where can the Authorized Profile Administrator find the accepted PartnerWorld certifications?

  • From the PartnerWorld Profile page
  • Select the country enterprise
  • Select PartnerWorld level summary
  • Select "Click here for a list of certifications accepted toward PartnerWorld level attainment" link

Where can I see the certifications/skills?

  • From the PartnerWorld Profile page, select the country enterprise
  • Select PartnerWorld level summary
  • Select "Click here to view skill summary report for all employees for all locations within the enterprise" link

Where do I report new certifications by adding a candidate ID?

If you are an employee and have personal information update ability:

  • From the PartnerWorld Profile page, select Update your personal information
  • You will be taken to the employee page
  • Select Skills and certifications

Note: PPS runs a query against the Professional Certification table to authenticate candidate ID credentials before adding them to the system. If the candidate ID is invalid, it is not entered into the system.

If you are a Primary Relationship Contact or an Authorized Profile Administrator:

  • From the PartnerWorld Profile page, select the location where the employee resides
  • Select Location list of employees
  • Select the employee for whom you need to report a new certification
  • Select Skills and certifications

Note: The candidate ID field holds up to 50 characters now.

Why aren't my certifications in PPS?

There are common issues related to why certifications are not in the PartnerWorld Profiling System:

  • In order for certifications to be accurately applied, employees must inform their firm's Authorized Profile Administrator of all updates and/or changes to their Candidate ID.
  • Certification records do not immediately appear - the employee's profile is updated overnight. There is also a delay of 5 to 15 working days between the time an employee takes a certification at one of the test vendors and reporting of the results in the IBM Certification database.
  • To account for the delay in updating an employee's profile, PPS now displays the date that certification was reported.
  • For non-IBM accepted certifications, the test vendor does not automatically forward test results to IBM. The Business Partner is required to forward to IBM a copy of the Certification Skill Certificate to receive credit in the certification data.
  • Select Skills and certifications for further details.

How do I comply with my hardware contractual requirements?

  • Select Relationship Management from the left navigation bar
  • Select Manage relationship contract compliance

Can I copy and move certifications?

Yes. Business Partners can choose to copy employees and move their certifications to a new location. When the Copy Employee option is selected, the Copy Certifications button is displayed on the Location List of Employees page. You can copy certifications for all employees selected for the current copy. However, this function does not apply when moving some employee IDs or non IBM certifications and leaving others. If the Business Partner wants to copy a subset of employee IDs, then they would run the copy function twice, selecting different people each time and switching the radio button.

See Location list of employees for step-by-step instructions.

Where do I indicate if someone has a sales or technical role for the certification status?

  • From the PartnerWorld Profile page, select the location where the employee resides
  • Select Location list of employees
  • Select the employee
  • Select Skills and certifications
  • Scroll to the Certifications section

Communications and Benefits

What should I do to receive or not receive the weekly PartnerWorld newsflashes?

  • From the PartnerWorld Profile page, select Update your personal information
  • You will be taken to the Employee page
  • Select Communication preferences

How should I subscribe to receive the monthly PartnerWorld newsletter?

  • From the PartnerWorld Profile page, select Update your personal information
  • You will be taken to the Employee page
  • Select Communication preferences

As an Authorized Profile Administrator, how do I view all my company benefits?

  • Select Benefits from the left navigation bar
  • Select Manage benefits

How do I view all my relationships with IBM?

  • Relationship management
  • View relationships

Where can I find information about the Value Package, Value Options and SAO?

Who can apply for Software Value Incentive, Value Advantage Plus, or Software Value Plus?

The Authorized Profile Administrator of the HQ location is the only person that can apply for Software Value Incentive, Value Advantage Plus, or Software Value Plus.

Agreements

 How do I create an active agreement?

  • Select Relationship Management from the left navigation bar
  • Select Pending PartnerWorld agreements

Miscellaneous

I am in a country that has been deployed to Blue Harmony SAP. Where do I apply for Business Partner?

You apply for this agreement in PPS.

  • In PPS, select Relationship management from the left navigation bar.
  • Select Relationship agreements.

Where can I find more information about the PartnerWorld program?

What can I do if I have more questions?

PartnerWorld provides you with easy access to assistance by e-mail or telephone in your local language. To find the PartnerWorld contact e-mail addresses and telephone numbers most convenient for you, just enter your location in the search box at PartnerWorld Support page.

How can I give permission to make our company visible on the BP Connections site?

  • From the PartnerWorld Profile page
  • Select the country enterprise
  • Select General information

How do I add a Passport Advantage ID?

  • From the PartnerWorld Profile page
  • Select the country enterprise
  • Select PartnerWorld information

What should I do if I have forgotten my password?

Go to ibm.com/partnerworld and select Forgot your password?

How do I view my Verified Business Partner Solution (previously known as Customer Experience)?

  • From the PartnerWorld Profile page
  • Select the Location
  • Select Verified Business Partner

How do I submit a Verified Business Partner Solution (previously known as Customer Experience)?

  • From the PartnerWorld Profile page
  • Select the Location
  • Select Verified Business Partner Solution

 What reports are available in PPS?

The following reports are available at the worldwide and country levels:

  • Hierarchy
  • Employee
  • Skills
  • Reseller (only available to distributors)

The Employee and Skills reports are also available at the location level.

How do I qualify for Verified Industry Solution points?

Verified Industry Solution skill points are awarded when a skill in one of the nine IBM Industry Solution focus areas is demonstrated. Currently four points will be awarded for a period of one calendar year for the first demonstrated industry skill.

The nine Industry Solution focus areas are:

  • Banking
  • Chemical and Petroleum
  • Electronics
  • Energy and Utilities
  • Government
  • Healthcare
  • Retail
  • Telecommunications
  • Travel and Transportation

For Industry Solution specialty, Business Partners must demonstrate specific skills for the given industry incorporating the use of both IBM hardware and IBM middleware products. More information about the IBM Industry Solutions Specialty can be found at the following URL: