Third quarter e-config quarter end support (Classic and Cloud) is intended to support quarter end deals only.  All other requests will be handled via the normal support channels.

2020 Third quarter end support model is September 14 - September 30

  • 24-hour weekday coverage for severity 1 defects, critical requests and escalations via dedicated slack channel.
  • Weekly coverage begins on Sunday at 8:00 PM EDT (0:00 GMT) through Friday midnight EDT (04:00 GMT).
  • Acknowledgement to user within 2 hours of the problem being reported via dedicated slack channel.

Information for normal support channels can be found on the e-config Help and Support Page.

How to engage the e-config team:

Business Partners (partners cannot access SLACK)

  • PTAs can raise their Business Partners’ item via dedicated slack channel.

Via Techline

  • Submit your Techline request on the Techline page
  • Escalate your Techline request by putting the TSAS-XXXX number in the subject line of the email and send to  tlfollow@in.ibm.com
  • Techline will contact e-config team via Slack if Techline cannot address the request.

IBMers

Slack channel econfig-quarterclose-support which will be monitored for the following:

  • Critical problems that need immediate attention ONLY for quarter end deals
  • Indicate service now ticket if applicable that require special attention due business criticality / impact

e-config Classic Power sunset on October 17, 2020

e-config on Cloud allows you to use your preferred web-browser running in all platforms (Windows, Mac, and Linux) and it does not require a Windows workstation or a Virtual Machine with Java.

No more frequent updates required for IBM System models or prices

We do it all for you real-time in the Cloud.

Store and share Configurations in the Cloud 

Organize and manage in your repository in the Cloud and share with others.

Education available for e-config on Cloud

  • Self-paced online education
  • Hands-on live sessions

Follow the links to get more information on education offered.

Support available for Storage users

How to get help with e-config on Cloud

Standard support

Report a problem by clicking 'Contact Us' on the 'Help' tab within e-config on Cloud.

Hypercare support for Storage users has been extended

  • August 2 thru September 11, 2020
  • Weekday coverage (24x5)

IBMers

  • Dedicated Slack channel for support

Hypercare support for Business Partners

Business Partners

Techline and PTAs will engage e-config team via the Slack channel

If support directed through Techline:

  • Submit Techline request
  • Send email with subject "Storage and TSAS-XXXX number"generated per the request

e-config Classic sunset announcement for Storage and Power brand models

The IBM e-config development team has formally begun the process to sunset elements of the e-config Classic application and fully transition to e-config on Cloud.

The following brand models will no longer be available in e-config Classic per these dates:

IBM Storage   August 1, 2020

IBM Power Systems  October 17, 2020

Sunset dates for IBM Z brand model will be announced later.

On the specified brand sunset date

  • The subject model will no longer be available to select within e-config Classic or update via e-padm.
  • Defects for the subject model on the e-config classic can no longer be reported. Please report problems through e-config on Cloud (via Help tab > Contact us).
  • Price updates will no longer be available to download in e-padm.
  • All subscribed/registered subject model users will no longer receive e-config Classic notifications.

Notice

Configuration files created in e-config Classic application

The e-config on Cloud can restore any configuration file created from e-config Classic. The e-config "portfolios" are not supported on e-config on Cloud but there is a utility available that can extract .cfr files from a portfolio for use in e-config on Cloud (see Help tab). 

List Price Search functionality in the e-config Classic application

For those that use the List Price Search functionality, a separate application will be coming out this fall which will replace this capability.

More details will be shared when they are available. 

Are you using e-config on Cloud?

All users are encouraged to access and use e-config on Cloud as soon as possible.

Education for e-config on Cloud

Not familiar with e-config on Cloud? Education is available to help you.

IBM support resources

You should continue to use standard IBM support resources such as IBM Techline or Top Gun processes just like you have in the past. 

Help in the e-config on Cloud 

Additionally, there is a Help tab in the e-config on Cloud application where you can view additional topics, usage tips, and see more support resources. This includes information on how to get support and report problems with e-config on Cloud.

Removing e-config Classic

While users are not required to remove the e-config Classic application from their workstation immediately, it's advised that it be removed in the future. Instructions on how to remove can be found at the link below.

Critical alert for all e-config users

In e-config Flash communication 19-050, we notified you about KB4484127 that Microsoft pushed to user machines and broke our application. We have also found that even after users uninstall KB4484127, it will get reinstalled during the next Windows update cycle.

Microsoft has published the fix for the database issue, but it will not be automatically installed on your machine as expected, and you will need to download and install it.  Please install KB2986256 using the instructions below.

The database used in e-config is Access 2010 so even if you have another version of Office installed, the Office 2010 patch must be installed to fix the issue caused by Microsoft.  

  1. Close e-config if opened.
  2. Go to Microsoft update for Microsoft Office 2010.
  3. Select the Download update 2986256 for 32-bit version of Office 2010.
  4. Download the file to your local machine.
  5. Run the downloaded file (ace2010-kb2986256-fullfile-x86-glb.exe).
  6. After the patch is installed, launch e-config.

How to resolve "Administrator privileges required" error when trying to install with Firefox

Firefox has made a recent change where even if the browser is launched with administrator privileges, the java .jnlp file no longer is launched with the necessary authority needed to run e-padm resulting in the error "You need administrator permissions to run this application.  For more information, please refer to the "Known Problem" page."

To work around this problem, it will be necessary to use Chrome or Internet Explorer to launch e-padm.  Before using Chrome or Internet Explorer to install, be sure to close all open sessions of the browser you choose.  If you do not perform this step, the tab opened will not have the authority needed to run e-padm.

  • Right click on the browser and select Run as administrator.
  • Go to your normal installation portal to install e-config.

Alternatively, you can also download the run_epadm program that will launch your browser with the necessary authority.  This utility will find the supported browsers installed and launch the selected browser with the authority needed.

If you select Chrome instead of Internet Explorer, you need to open the .jnlp file from within Chrome. Do not download it to your machine and launch from your downloads folder.  For more details using Chrome to install e-config and using run_epadm, see the link information below.

Breaking news

e-config Cloud is available to all Power and Storage users!

The e-config team is happy to announce that the e-config Cloud application is now available to all Power and Storage users. Once authenticated, you'll be shown the e-config Cloud launch page where you can access the e-config cloud functionality.

e-config Flash communications

Read recent communication messages sent out to registered e-config Classic users.

See current and previous Flash notifications

Follow the link below to see all e-config Flash notifications since October 2019.

20-045 e-config Model only release

e-config FLASH Release Notes 20-045

e-config Model only release 

20 September 2020 

This release of e-config contains Day of Announce and maintenance updates for the product models. The release also contains the following customer reported defect fixes: 

Power

  • ICIINC5421805   S922-G Error with FC EP18
  • ICIINC5446408   Question about the 5899 and EJ0W
  • ICIINC5373331   9009-41G: Requires 1 unit of DASD Storage Backplane, msg error.
  • ICIINC5396027   Issue with the configuration summary
  • ICIINC5399802  9009-42G issue when ordering #EUBA and IBM i

Services

  • ICIINC5447824  no price for 6668-EC5 ServicePac

Common model

  • ICIINC5471160  Change Country ISO Code for Rwanda

20-044 e-config 3rd Quarter 2020 support for quarter end deals

e-config FLASH Release Notes 20-044

e-config e-config 3rd Quarter 2020 support for quarter end deals

11 September 2020 

To better assist users, e-config and Techline are providing additional support for quarter end deals.  This support is for both e-config Cloud and Classic.

For more information: Business Partners | IBM

20-043 e-config model only release

e-config FLASH Release Notes 20-043

e-config Model only release 

06 September 2020 

This release of e-config contains Day of Announce and maintenance updates for the product models. The release also contains the following customer reported defect fixes:

Power

  • ICIINC5341776   getting an error if i add Disks ( #ESBH) to the ESLS
  • ICIINC5389241   9009-42G: 5765-CBA this is not getting added for 9009-42G
  • ICIINC5396027   Issue with the configuration summary
  • ICIINC5399802   9009-42G issue when ordering #EUBA and IBM i
  • ICIINC5385756   S924G or S922G model with 32Gb and no warnings

Services

  • ICIINC5424551   SAN42B-R few FC has no pricing
  • ICIINC5447824   no price for 6668-EC5 ServicePac

20-042 e-config Classic Power sunset announcement

e-config FLASH Release Notes 20-042

e-config Classic Power sunset announcement

24 August 2020 

The IBM e-config development team has formally begun the process of sunset elements of the e-config Classic application and fully transition to e-config on Cloud.  The IBM Power Systems will no longer be available in e-config Classic as of October 3, 2020.

To assist with the transition to e-config on Cloud, live training sessions will be held.

For more information: Business Partners |  IBM

 

Sunset dates for IBM Z brand model will be announced later.

20-041 e-config Model only release

e-config FLASH Release Notes 20-041

e-config Model only release 

23 August 2020 

This release of e-config contains Day of Announce and maintenance updates for the product models. The release also contains the following customer reported defect fixes: 

Power

  • ICIINC5322825   Error to add storage backplane with SAS adapter
  • ICIINC5316375   EU0B is not configured automatically with 9009-41G

IBM Z

  • ICIINC5365706   ICA card slot placement issue when ordering a MES on a 8561

Services

  • ICIINC5014411   about  features of service pac

Software

  • INC5367627  ECC-3077: Unable to add VM Recovery Manager for DR
  • ICIINC5367627 Unable to add VM Recovery Manager for DR (5765 - DRG)

20-040 e-config Model only release

e-config FLASH Release Notes 20-040

e-config Model only release 

07 August 2020 

This release of e-config contains Day of Announce and maintenance updates for the product models. The release also contains the following customer reported defect fixes: 

Power

  • ICIINC5254466   S92222 core server unable to configure 22 cores
  • ICIINC5310826   Question about S922 G 22-cores
  • ICIINC5338950   issue w/ 9009-21G model with 22 cores active running AI
  • ICIINC5295387   9009-41G: FC.5000 not available
  • ICIINC5296298   box it shows that it has 9 PCIe slots
  • ICIINC5300410   9009-41G Cannot configure #5000
  • ICIINC5296257   U.2 NVMe require IBM i 7.4 TR2 or later

Software

  • ICIINC5277400   9009-22G: (5765-A6P) should be displayed.
  • ICIINC5260221   Can’t validate when changing ITL to 1 month - error message

20-039 e-config Day of Announce for IBM Z

e-config FLASH Release Notes 20-039

e-config Day of Announce for IBM Z

04 August 2020

IBM Z

Coupling feature codes 0176 and 0433 are now available for selection on MTs 8561 and 8562 LinuxONE III models. These features enable LinuxONE Systems to participate in the Server Time Protocol Coordinated Timing Network (STP CTN) 

The 16U Reserved Space feature (0151) is now available for selection on MT 8562, models T02 and LT2.The 8562 LT2 has an additional selection for the 8U Reserved Space feature (0150).

20-038 Storage model sunset and e-config application updates

e-config FLASH Release Notes 20-038

Storage model sunset and e-config application updates

03 August 2020

Storage model is no longer available in e-config Classic as of August 1, 2020.  Additional education and support is available to help you transition to e-config on Cloud. 

For more information: Business Partners | IBM

_______________________________________________________________________

This release of e-config contains updates to the applications.  The following changes have been made.

  • The Storage model is no longer be available for download in e-padm
  • The Storage model is no longer available for selection in the Product Base dialog
  • The message that is shown when launching e-config has been updated to the following:

e-config for Windows has begun the sunset process for POWER and Storage brand configurators. Storage brand model has been sunset as of August 1 and POWER is planned for the beginning of Sept 2020. The exact date on Power will be communicated very shortly. Please make sure you are using e-config on Cloud as your primary configurator for both brands so you will be ready for the transition.  We will announce a sunset date for System Z soon.