Firefox has made a recent change where even if the browser is launched with administrator privileges, the java .jnlp file no longer is launched with the necessary authority needed to run e-padm resulting in the error "You need administrator permissions to run this application. For more information, please refer to the "Known Problem" page."
To work around this problem, it will be necessary to use Chrome or Internet Explorer to launch e-padm. Before using Chrome or Internet Explorer to install, be sure to close all open sessions of the browser you choose. If you do not perform this step, the tab opened will not have the authority needed to run e-padm.
- Right click on the browser and select Run as administrator.
- Go to your normal installation portal to install e-config.
Alternatively, you can also download the run_epadm program that will launch your browser with the necessary authority. This utility will find the supported browsers installed and launch the selected browser with the authority needed.
If you select Chrome instead of Internet Explorer, you need to open the .jnlp file from within Chrome. Do not download it to your machine and launch from your downloads folder. For more details using Chrome to install e-config and using run_epadm, see the link information below.